Job Purpose: In co-ordination with Customer Relations Manager, ensure all
customer complaints are objectively investigated, analysed and responded to,
thereby securing the goodwill and retention of the customer and maintaining
the image of the business as a service oriented organisation and a trusted
business partner. Analyse reports on a monthly basis and recommend ways and
means of overcoming service shortfalls, increase process efficiencies
upsell/cross-sell opportunities to enhance the scope of business and increase
the value proposition of the business
Qualifications & Experience: Customer Service. Relationship Management : 3+
Years Degree or Honours (12+3 or equivalent) : - Experience in a customer
contact department of an airline or tourism industry. - The jobholder should
have a pleasant/outgoing personality and be a patient/sympathetic listener. -
Should have excellent command over written and oral English with a friendly
demeanour, good inter-personal skills as well as effective writing ability. -
The jobholder should be able to adopt a calm and collected approach under
pressurised circumstances and project a favourable and caring image of the
company. - Computer Skills - Proficient in MS office applications such as MS
Word, Excel, MS Mail and Power Point.
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.
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