Customer Relations Consultant

Customer Relations Consultant
Dubai, UAE
Office based
Permanent
Full time
Here you'll be welcomed. We champion diversity and we understand the
importance of our people representing the communities and customers we serve.
You'll find an inclusive environment where you can be yourself and where
everyone is driven by the same purpose - helping people live longer,
healthier, happier lives and making a better world.
Bupa Global is the international health insurance division of Bupa. We provide
customers who want premium international coverage with products and services
to access the healthcare they need anytime, around the world, whether at home
or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK),
Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt
and Hong Kong (China) as well as regional offices in mainland China,
Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role Overview
As Customer Relations Consultant, you will ensure the customer is treated in a
fair and consistent manner when raising a complaint. You will manage the
process from end to end working closely with other teams to ensure that the
complaint is resolved in an effective manner.
What you 'll do
* Manage the complaints process by taking ownership of individual cases
* Be responsible for discovering and proposing potential opportunities for improving the customer experience
* investigate the complaint competently, diligently, and impartially, obtaining additional information as necessary
* Liaising with internal departments and collating their contribution to the investigation of a complaint
* Appropriate and careful assessment and recording of Root Cause Analysis of complaints to determine trends and support feedback to the business
* Supporting the business in the reporting to the Regulators, Compliance, and wider business of complaint-related matters
* Ensure adherence to ongoing Training and Competency requirements by the completion of training as directed, as well as the self-identification of training needs/gaps.
What you 'll bring
It is essential you have the ability to speak another European language
(such as French, Spanish, German, Portuguese or Slavic languages) and also
English is required. Please clearly specify the languages you speak on your
application or CV.
* Excellent written and verbal communications
* Previous complaints experience is preferred
* Exceptional analytical skills and attention to detail
* Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes
* Candidates are required to hold a minimum of a Bachelors Degree
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on
personal merit and qualifications. We actively celebrate the diversity of our
colleagues and provide an inclusive environment so you can bring your true
self to Bupa. We'll make sure you are treated fairly. That's why we're happy
to offer reasonable adjustments as part of our recruitment process to anyone
that needs them.
Whether you've found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn't where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
Job Area: