Manager, Training - Contact Centre
(9803)
At Atlantis, we exist to bring the extraordinary to every holiday and
experience through connection, empowerment, precision, care and warmth.
Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique
destinations full of life, wonder and surprise, where we seek to exceed our
guests' expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic
Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island
in Dubai. With a sense of exhilaration and discovery, we create unforgettable
memories by providing guests the opportunity to discover an extraordinary
world filled with thrilling adventures. Whether we are designing a couple's
retreat or serving the extraordinary in one of our award-winning celebrity
chef restaurants, we approach everything with imagination to spark a sense of
courage, inspiration and innovation. This is not simply our job, it's our
passion.
About the Role
As Manager, Training , you will be responsible for assisting the Manager,
Quality and Training to develop, plan and manage learning and development
programs for the Contact Centre to meet both the individual and organizational
needs. You will work alongside, mentor and develop a pool of departmental and
developmental trainers to ensure that regular, consistent and inspiring
training is delivered to fulfill the needs of all operational departments. You
will also support with ensuring the Quality Framework is incorporated into all
training plans.
About You
A successful candidate should hold a Bachelor's degree and have a minimum of 5
years' experience in Hotel, Contact Center operations or Reservations. We are
looking for an experience trainer with in depth knowledge of how to develop,
build and deliver outstanding training for multi skilled operations.
Experience of sales and guest/customer experience operationally is essential.
You should have excellent verbal and written communication skills and thrive
on working in a face paced team environment.
Atlantis Dubai is an iconic entertainment destination comprised of two world-
class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an
unbeatable opportunity for you to grow and develop in your career. Join a team
that is adventurous, creative, warm-hearted and extroverted. We believe in
making our guests happy beyond anything they have ever imagined. We wow them
at every turn and create memories that will last a lifetime. You will be at
the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.
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