Position: Contact Center Manager
Location: Ajman
Brief:
A BPO (Business Process Outsourcing) Contact Center Manager is responsible for
overseeing the day-to-day operations of client projects in a BPO environment.
The Contact Center Manager manages a team of managers and ensures that service
level agreements are met or exceeded.
Key Responsibilities:
Qualifications:
* Bachelor's degree in Business, Operations Management or related field.
* Minimum of 7-10 years of experience in a similar role, with at least 5 years in a BPO environment.
* Proven track record of managing successful BPO projects and delivering results.
* Strong leadership and people management skills with the ability to motivate and inspire teams.
* Excellent communication and interpersonal skills with the ability to build strong relationships with clients and stakeholders.
* Solid understanding of BPO industry trends and best practices.
* Proficient in Microsoft Office and project management tools.
* Good command in both languages Arabic & English is a MUST.
* Six Sigma, Lean and COPC certifications is a plus.
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