Contact/Call Centre Agent

؜ - ؜دبي ؜ -
موقع المُعلن

تفاصيل الوظيفة

We are looking for a Contact Center Agent for one of our clients



Main Responsibilities:




  • Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone

  • Convert inbound enquiries into assessments or registrations.

  • Generate customer interest in the services and products by communicating all special offers, promotions, new classes, new subjects and new branches to the customers.

  • Make outbound calls to leads and requests from customers via email, WhatsApp, social media, website and telephone. Respond to all queries.

  • Co-ordinate with the Front Desk of the branches to confirm which teachers can be booked for assessments. Plan the booking of lessons.

  • Contact all leads and enquiries received, for the pre-opening of new branches.

  • Provide customers with advice and recommendations on available courses and packages. Seize opportunities to upsell all services when they arise.
    -Plot all booked assessments on the CRM system and co-ordinate with the
    Front -Desk of the relevant branch.

  • Send an assessment confirmation WhatsApp to the prospective student immediately upon booking the assessment.

  • Contact and follow-up with all leads that did not get converted to an assessment, did not show up for an assessment, cancelled an assessment or did not register after taking an assessment.

  • Contact and follow-up with all customers who did not renew packages.

  • Push to convert all leads to direct registration without doing an assessment in the branch.

  • Co-ordinate with the HR, Recruitment and Education Departments to remain informed about teachers joining, teachers leaving, teachers annual leave, introduction of new subjects etc.

    Experience:


  • Minimum two (‎2) years ' experience in a similar role.

  • Previous experience in customer service and tele sales roles

    Job Requirements

  • Must have previous sales and customer service experience. Excellent negotiation, communication (fluent English language ability both spoken and written) and interpersonal skills.

  • Can work well under pressure. Has a high stress tolerance and resilience.

  • Organized and able to prioritize workload.

  • Be dedicated to providing world class customer service.


  • Intermediate I.T. skills including MS Excel, MS Word, MS Outlook and MS PowerPoint.

  • Self- motivated and able to work with minimal supervision.


  • Approachable and positive attitude.

  • Ability to multi-task, prioritize and manage time effectively.

  • Professional and smart appearance always


Min Experience:


‎2 Years


Salary :


AED ‎4000


Temp/Perm::


Permanent


Location :


Dubai


Posted Date:


August ‎19, ‎2022

بلغ عن إساءة

ملخص الوظيفة

  • المُعلن : ParkerConnect
  • تاريخ الإعلان : 20/08/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

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Language: English