Full-Time Position - Dubai
We are looking for a Customer Success Manager who will manage 6-8 client
accounts. The CSM is expected to understand our customers' business and create
plans to meet the deliverables for each client. The ideal person for the job
will be a proactive problem solver with exceptional written and verbal
communication skills and a meticulous attention to detail. He/She will have
previous experience working in a customer success role with managing large 6
figure accounts. Given the evolving nature of our business, we rely on our
associates for flexibility and foresight, while maintaining confidences
related to high-level processes and operations.
Key Duties and Responsibilities: (other duties maybe assigned)
* Overseeing and managing a minimum of 6-8 accounts.
* Meeting the Client deliverables in terms of contract & pipeline numbers
* Account's health, retention & renewal:
* Understand Client offerings and success metrics of the engagement
* Constantly checking customer engagement and being proactive in identifying non-performing accounts and taking appropriate proactive measures to retain them
* Enhancing customer experience by being proactive with the client and proposing campaign strategies and plans with the internal teams.
* Strategizing and planning tailor-made prospecting campaigns - Campaigns should be carefully crafted keeping the account and target audience in consideration - we don't believe in the "one size fits all" theory.
* Working alongside a team of prospectors and data researchers and managing their performance - understand the bigger goals and to achieve, manage and assist the team. Managing a team of 10-15 associates.
* Working with cross-functional teams like Project Management and Operations
* Lead engagement with customers and drive weekly check-ins. Responsible for account management and renewal
You should have
* 6-8 years of experience in Marketing, prospecting, or Customer Success roles with global B2B tech companies.
* Ability to work with a global, multi-cultural team and high-pressure environment.
* Google Workspace/Drive, Zoom Conference & Microsoft office proficiency
* Have an analytical mind and form insights based on every data point gathered
* Managed minimum 5 people
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