Customer Success Manager

Full-time

Company Description

Easygenerator is a Dutch company that empowers organizations to simplify and
accelerate their learning development. We provide an award-winning e-learning
authoring tool to ‎50,000+ users in over ‎150 countries. Enterprises such as
Kellogg 's, T-Mobile, and Danone use our solution to empower subject-matter
experts to unlock and share their knowledge online.
With offices in four locations worldwide, Easygenerator is growing quickly. We
are constantly improving our product to become the global category leader and
aim for hyper growth each year. At Easygenerator, we challenge, we own, we
deliver, and we experiment. Our success comes from our people, and we are
looking for a Customer Success Manager to help us achieve our ambitious goals.

Job Description

We are looking for a highly energetic Customer Success Manager. You will
gain experience building trustful relationships with our customers on all
levels, in a variety of industries and across a broad geographical area.
Easygenerator provides an eLearning authoring software solution (SaaS). We
offer an innovative environment where you will be stimulated to think
creatively, have a huge impact on our fast-growing business and have some fun
along the way!
We established the customer success department in ‎2017 to help our customers
accelerate the value they get out of the product - and it did! Since then, the
customer success department is growing rapidly. In this role you will own a
portfolio of customers and work closely with them in designing and executing
success plans to ensure their L &D objectives are met. It is the Customer
Success Manager's mission to add value throughout the customer lifecycle to
drive successful renewals, contract expansion and advocacy.
As an Easygenerator Customer Success Manager you will:
* Work in an international environment.
* Successfully run Enterprise pilots with brands like Danone, Kellogg's, and Electrolux. You'll help them reach ambitious learning goals and, ultimately, ensure an Enterprise contract is put in place.
* Objectively assess account health scores and proactively improve them to maximize customer retention.
* Coordinate with our support and training department to drive appropriate levels of adoption to ensure and negotiate successful renewals.

Qualifications

• A bachelor 's degree or higher.


• Experience. You have at least ‎2 years of Customer Success (or key account management related) experience, plus commercial experience closing deals.


• Excellent communication skills. You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it 's time to listen.


• Commercial mindset. You have a passion for negotiating the best possible outcome for external and internal stakeholders.


• Customer oriented. You know how to get to the question behind the question and you 're truly focused on helping your customer succeed.


• A passion for HR tech is preferred. You 're up to date on the latest trends and developments in our discipline.

Additional Information

We Offer:
* Working in a fun & international environment surrounded by dedicated colleagues
* The opportunity to make an impact from day one and grow within the company
* The opportunity to work closely together with our Chief Revenue Officer, a former Google and Salesforce employee
* Weekly lunches & monthly dinners
* A competitive base salary and bonus