Customer Success Manager

Our Journey

We are on a mission to accelerate ‎100 million careers.
Qureos is a community where emerging talent, mentors and business connect. We
help young professionals to learn in-demand skills with industry experts
through micro-cohorts and build their portfolio with paid apprenticeship
projects from businesses.

Our Ethos

Many-To-One
In sports, athletes have multiple coaches to enhance their performance.
Traditional education has always been a one-to-many learning experience where
you learn from a teacher. We believe that the learning experience should be
many-to-one where you have access to multiple world-class mentors to learn
from.
Learn & Earn
Education has always been exclusive of earning and you have to wait until you
graduate to monetize your learning. We believe that learning should be bite-
sized and applicable right away. Everyone should have the opportunity to
monetize their recently learnt skills.
"Imagine if you could earn while you learn, access mentors that pave the path
to your dream career and build a portfolio through professional projects."

Join the founding team

We are looking for founding team members to accelerate the hyper growth of a
rocket ship reimagining online education and future of work.

With ‎15,000+ apprentices across ‎20+ countries choosing to work with ‎200+
mentors from Fortune ‎500 companies and businesses from all over the world,
Qureos is the fastest growing emerging community. Qureos is backed by some of
the most renowned investors and is now looking to expand the team to
accelerate the global impact.
Join us on our mission to accelerate careers at scale and build the largest
community of professionals globally. Visit https://www.qureos.com/ to learn
more!

About the role
This position is designed for an experienced Customer Success Manager who has
a high attention to detail, strives for customer success and satisfaction, is
credible and metrics driven. We are seeking a dynamic individual who has
proven customer success experience in reducing churn, improving customer
adoption, securing upsells and building lasting relationships with the clients
and partners.

What you 'll be doing
* Maintain high levels of customer satisfaction and nurture client health
* Identify and coordinate communications between customers and appropriate internal resources
* Onboard potential businesses and persuade them to recruit talent through us
* Evaluate risk management for each customer and proactively evade dissatisfaction and ultimately drive retention throughout customer life cycle
* Sustain business growth and profitability by maximizing value
* Provide insight and relay the voice of customer with internal stakeholders, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
* Constantly strive to improve operations
We are looking for someone with

• ‎3+ years of prior experience in a customer-facing role such as Customer Success, Customer Support or Account Management


• Confident, high energy, self-motivated and a true team player


• Well-organized, with a high attention to detail and ability to prioritize


• Possess strong phone, written and verbal communication skills with excellent presentation skills

What you 'll get
Perks
* Unlimited vacations days
* Work from anywhere in the world
* Outcome based work environment
* A competitive compensation
* Stock options plan to grow as the company grows
Culture
* Ability to implement your ideas - Fail fast, learn faster
* A culture that empowers you everyday to take ownership
Workplace
* An opportunity to join the founding team of a hyper growth rocketship
* Culturally diverse team from multiple countries yet focused towards one mutual goal
* An environment that encourages quick learning and merit-based exponential growth