Customer Success Manager

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to
make decisions and do what they've been hired to do: their very best. Your
potential is waiting; why are you?
Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to
make decisions and do what they've been hired to do: their very best. Your
potential is waiting; why are you?
Customer Success Manager
The goal of this Customer Success Manager (CSM) role is to establish a
lifelong relationship between Genesys and Genesys' customers by advising and
equipping them to achieve their customer experience (CX) vision.
As the CSM you are the customer's advocate and champion throughout their
journey with Genesys.
You will recommend, orchestrate, and ensure adoption of the right strategies,
products, and services to help customers rapidly realise their business
outcomes. Working closely with related business functions in Genesys to ensure
customer onboarding, adoption, retention, and revenue growth.
What You'll Do: The primary responsibilities for this role include (but are
not limited to).
* Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey
* Understand customers' business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success)
* Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes
* Promoting continuous growth through the relevant innovation path
* Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives
* Drive continuous improvement of customer advocacy measures
* Prepare and deliver territory plans to define account strategies and align resources
* Establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to:
* Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible
* Professional Services to ensure that implementations progress smoothly to go-live
* Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue
* Sales to identify cross-sell/up-sell opportunities and drive incremental bookings
* Ad-hoc duties as directed by Management
* Take on and assist in driving internal strategic initiatives and continuous improvement programs.
You've been there and done this…
* ‎5+ years experience in a technology-related field
* Bachelor's Degree in a technology- or business-related field
Excellent interpersonal, presentation skills - both written and verbal
* Positive attitude and high willingness to learn
* Leadership profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers
* Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platforms
* Required: Arabic & English Languages. Nice to have: Turkish Language
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences
for organizations in more than ‎100 countries. Through the power of our cloud,
digital and AI technologies, organizations can realize Experience as a
Service™ our vision for empathetic customer experiences at scale. With
Genesys, organizations have the power to deliver proactive, predictive, and
hyper personalized experiences to deepen their customer connection across
every marketing, sales, and service moment on any channel, while also
improving employee productivity and engagement. By transforming back-office
technology to a modern revenue velocity engine Genesys enables true intimacy
at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the
application process or are limited in the ability or unable to access or use
this online application process and need an alternative method for applying,
you or someone you know may complete the
Reasonable Accommodations Form
for assistance. Please use the Candidate field in the dropdown menu to ensure
a timely response.
This form is designed to assist job seekers who seek reasonable accommodation
for the application process. Submissions entered for non-accommodation-related
issues, such as following up on an application or submitting a resume, may not
receive a response.
Genesys is an equal opportunity employer committed to diversity in the
workplace. We evaluate qualified applicants without regard to race, color,
age, religion, sex, sexual orientation, gender identity or expression, marital
status, domestic partner status, national origin, genetics, disability,
military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or
financial information during the application phase.

ملخص الوظيفة

  • المُعلن : GENESYS
  • تاريخ الإعلان : 13/06/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

دبي
23/06/2022

Siemens Logistics is searching for an experienced Customer Success Manager for High Touch customers in order to strengthen the team for solution delivery and ongoing customer engagement with the ability to consult our clients to achieve their desired outcomes. Customer Success Management is not Cus…

دبي
29/06/2022

In a world where trades are happening faster than ever to answer our needs, where sustainability is not just an option anymore, clarity and trust in the information we trade with are a must. So, say hello to Kpler! We exist to facilitate sustainable and efficient trade to meet the changing needs of…

دبي
02/05/2022

**Our Journey** **We are on a mission to accelerate 100 million careers.** Qureos is a community where emerging talent, mentors and business connect. We help young professionals to learn in-demand skills with industry experts through micro-cohorts and build their portfolio with paid apprenti…

دبي
09/07/2022

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSM) team are trusted advisors: from the point of sale and extending through onboar…

دبي
11/04/2023

At Intwo we're looking for a Customer Success Manager to join our team. Full-time * Dubai # **About the job** The Customer Success team in InTWO is responsible to drive success for our Customers through knowledge of entire ecosystem, striving shortest time to attain value realization and bringing t…

دبي
26/02/2023

**Mendix - the leading low-code application development platform:** The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people wh…

دبي
04/06/2023

Full-time ## **Company Description** Easygenerator is a Dutch company that empowers organizations to simplify and accelerate their learning development. We provide an award-winning e-learning authoring tool to 50,000+ users in over 150 countries. Enterprises such as Kellogg 's, T-Mobile, and Danon…

دبي
10/08/2022

Company Description MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of sm…

دبي
14/01/2023

**Job Details** **What you will do** The Customer Success Manager is a key role reporting to Director of Customer Success Management EMEA and functions as a Trusted Advisor for all Sensormatic SaaS Solutions, for new and existing customers, responsible for managing the ongoing relationships and id…

دبي
08/07/2023

**Full-Time Position - Dubai** We are looking for a Customer Success Manager who will manage 6-8 client accounts. The CSM is expected to understand our customers' business and create plans to meet the deliverables for each client. The ideal person for the job will be a proactive problem solver with…

Language: English