Company Description MicroStrategy transforms organizations into intelligent
enterprises through data-driven innovation. We match smart people to dynamic
projects and technologies that truly challenge their talents. Curious and
creative in outlook, our success is built on the talent and energy of smart
and driven people.MicroStrategy (Nasdaq: MSTR) is a worldwide leader in
enterprise analytics and mobility software. A pioneer in the BI and analytics
space, MicroStrategy delivers innovative software that empowers people to make
better decisions and transform the way they do business. We provide our
enterprise customers with world-class software and expert services so they can
deploy unique intelligence applications.
Job Description
The MicroStrategy Customer Success Manager role was born out of the need to
accommodate each customer's unique set of requirements as they adopt
MicroStrategy technology. This individual will manage a portfolio of customers
who have implemented our technology solutions with the goal of increasing
product usage and overall adoption. Beyond direct interaction with our
customers, this individual will work with internal MicroStrategy business
units to ensure customer needs are being met in a timely manner. In order to
succeed in this role, this individual must have an intense focus on customer
success with strong influence abilities.
Job Description:
* Develop strong customer relationships that enable MicroStrategy to become a trusted advisor to our customers
* Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion
* Develop technical understanding of all MicroStrategy products
* Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities
* Manage on premise maintenance as well as cloud renewals for assigned portfolio of customers in a timely manner
* Maintain daily activities in system of record, tracking interactions with customers (experience with Salesforce.com will be a strong plus)
Qualifications:
* Up to 3 years of experience working with customers
* Fluent English is a must,
* Client-focused attitude -- a customer advocate
* Excellent communication skills, both orally and written are a must
* Previous direct experience and demonstrated comfort in interacting with Senior Management will be a plus
* Self-starter with an ability to identify areas for improvement
* Must possess an enthusiastic personality and foster a positive work environment
* Understanding of packaged application software implementation practices
* Strong analytical skills
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