As part of the Chanel WFJ team, and reporting to the WFJ Director, you will
train sales associates across the region to develop Maison, Product, Technical
knowledge and selling skills to enrich the client journey & experience and
improve retail performance. On the floor follow up of the trainings shared so
as ensure implementation. Encourage and establish learning culture in
boutiques through floor training & coaching sessions.
YOUR MISSIONS
Assess the teams' individual learning needs and performance to develop and
align with concerned parties on short, mid & long-term training and
development plans
Analyze Mystery Shopping results and individual KPIs of the sales team to
identify areas of development and plan for necessary support
Contributes to defining the training calendar based on learning needs / retail
excellence projects/partners requests/strategy for the Middle East
Roll-out training programs as per training calendar (onboarding of newcomers,
product & client experience training)
Deep understanding of the company culture, heritage, product pillars and
seasonal collection knowledge
Support team on the floor through follow-up sessions to enhance client
service, storytelling and selling techniques in accordance with the Chanel
standard
Adaptation/creation of training materials for the Middle East and the
organization of training events
Follow up with the team on the completion of the modules on the E-learning
platform
Update and extract periodic reports on online, in-class training & mystery
shopping results
YOUR PROFILE
Minimum 4 years of related work experience with minimum 1 experience in the
luxury industry. A retail experience is a plus.
Excellent presentation and public speaking skills & Excellent organization
skills
An in-depth understanding of Luxury Retail, Client Experience, and selling
skills are required
Brand and strong general WFJ knowledge is required
Excellent understanding of Adult Learning and blended learning. Demonstrate
ability to influence, strong follow-up skills
Strong facilitation and empathy, genuine interest in people
Strong interpersonal and communication skills
Reliable team player, accountable for delivering results and ready to help the
team
Language proficiency in English
Willing to travel frequently
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