Quality and Training Manager
(6949)
At One&Only, we exist to create joy for our guests through anticipation,
creativity, precision, empathy and warmth. We tailor every aspect of our
guests' stay to bring their dreams and desires to life. With an atmosphere
that's chic but wonderfully unstuffy™, and a team who are meticulous but warm,
we seek to exceed our guests' expectations at every possible turn.
Glistening on a private apex of Palm Island, One&Only The Palm is an intimate
beach-front retreat where the wonders of modern Dubai meet the charms of old
Arabia. With abundant knowledge and generosity, we anticipate our guest's
every need and surpass expectations. Whether we are designing the perfect
family day out or arranging a romantic private dinner, we approach everything
with imagination to spark a sense of playfulness, discovery and adventure.
This is not simply our job, it's our passion.
With stunning resorts located across the globe and exciting expansion planned,
Kerzner International currently has a fantastic opportunity for a Quality and
Training Manager , to join the Human Resources team at The One &Only The
Palm Hotel in Dubai.
In that position, you will ensure the compliance of all standards and
procedures of One&Only The Palm and monitor them to be in line with the
One&Only standards. Furthermore, you will administer the One&Only Guest
Satisfaction from distribution of surveys through to response letters to our
guests and action plans for improvement areas. You will also implement action
plans to follow up on quality audits. You will do this through leading,
developing, conducting and implementing training initiatives and programs to
maintain & enhance a quality performance culture.
Key Requirements:
* Bachelor Degree: Training/ Hospitality/ Human Resources or any other related courses
* Experience: 2 years' experience within Training in the hotel industry
* High Computer Proficiency - MS Office
* Self-starter, innovative, creative, flexible and dynamic with strong leadership skills
* Knowledge of Learning Management Systems Administration
Languages: Fluency in English and another European language is essential
Our brand is expanding faster than ever before. We are investing in the growth
of our company, and that means we are committed to investing in you. Join a
team that is open-hearted, intuitive, generous, and spontaneous in spirit. We
believe in making our guests happy beyond anything they have ever imagined. We
wow them at every turn and create memories that will last a lifetime. You will
be at the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.
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