Resource Officer

Job Purpose: ENTER THE WORLD OF AVIATION TECH Join the Emirates Group IT Team
in Dubai At Emirates, we know that tech never stands still. Which is why we're
at the forefront of innovation in the aviation world. We are looking for the
best IT professionals to help ensure we stay cutting-edge. So bring your
talent to the world's largest international airline and join our IT team as a
Resource Officer - TBM in our IT Performance & Insights team. What We Offer
This is your chance to work on challenging projects across different brands
and businesses within the Emirates Group's global portfolio. Based in dynamic
Dubai, you can enjoy all the benefits of a cosmopolitan lifestyle and a great
work-life balance. That's on top of a tax-free salary and amazing travel
perks. About The Role As the Resource Officer -TBM you will be responsible to
a dminister, review and constantly enhance the process for Sourcing Suppliers
and contingent workers. Manage and monitor the induction process for all
Emirates Group IT staff and exit process for all contingent workers. You will
ensure appropriate adherence of supplier contracts and on a timely basis
gather feedback from consultants, in order to improve terms and conditions in
line with the needs of consultants. Provide front line contingent worker
advice and support through consistent and fair implementation processes and
procedures to EG-IT Line Departments in a timely and professional manner,
ensuring quality service across all departments. You will maintain Technology
Business Management (TBM) cost model, drive optimizations and validate that
business cases are fully supported by the proper technical and financial
details as derived from the TBM model. You will be responsible for conducting
Technology Business Management analysis and support under the guidance and
direction of TBM Office, Technology Finance and Technology Management and in
collaboration with TBM Analyst. This role will serve as the technology subject
matter expert and power user on a TBM cost model which provides transparency
into the Group's technology products and services. Support the TBM model to
ensure that the various departments within technology drive a reduction in IT
unit costs and maximize IT resource utilization as well as ensuring the
department is being run in line with industry standards. What You'll Be
Expected To Do: - Execute and support the Cloud Cost Management strategy built
on the core principles of the FinOps model considering all the different
necessities, needs and points of view within a complex Enterprise - Advise and
guide contingent workers and managers on contingent worker policies ensuring
they are understood and applied in a consistent and effective manner. This
includes advising as well as participating in the grievance and capability
process and performance management reviews for junior grades. Advise
supervisory staff on setting contingent worker performance management
objectives and development plans and conducting briefing sessions and
workshops to ensure that staff in these grades have a clear understanding of
the performance management process and its functionalities - Prepare and
implement the review of contingent worker rates, in liaison with Sourcing
Services Manager and allowances, in liaison with the hiring managers.
Recommend any changes to rate and allowances based on the review or the
introduction of new tools to improve retention of high performers. -
Responsible for the smooth handling of all supplier billing identified as
complex billing including telecoms, sourcing supplier payables in a timely
manner ensuring invoices are accurate and appropriate in terms of rates,
volumes discounts etc. as per contractual agreements, in liaison with
Accounts/Finance/Audit. Recommend improvements to processes and provide
necessary reports and metrics to the IT management on a monthly basis. In case
of exceptions to the contract, ensure that the necessary approvals are
obtained from the Line Managers and they are documented and implemented. -
Manage contract extensions, seeking justifications and approvals from
management, challenge as appropriate. Ensure that necessary records are
updated and that necessary work orders are released to agencies to guarantee
seamless continuity/termination as required. Monitor contract extensions and
termination for staff on temporary, part-time or fixed term contracts. -
Continuously drive adoption and maturity of the entire TBM Framework
throughout IT to drive data-based decision making through providing insights
and call to action. - Act as point of contact for Business Information
Officers and other Technology Management on Financial/Technical metrics and
the TBM cost model. Ensure a thorough understanding of Enterprise Technology
products, services, and organization. Collaborate with Technology Management
and Finance on technology Total Cost of Ownership, financial metrics, and
cost transparency initiatives. - Act as point of contact for Business
Information Officers and other Technology Management on Financial/Technical
metrics and the TBM cost model. Ensure a thorough understanding of Enterprise
Technology products, services, and organization. Collaborate with Technology
Management and Finance on technologyTotal Cost of Ownership, financial
metrics, and cost transparency initiatives. - Build deep knowledge of the new
Apptio Technology Business Management system and how it has been configured
for the Group. Serve as the subject matter expert for the system, addressing
new report and dashboard requests, questions, issues, and training requests. -
Responsible for reporting configuration and design, system, and user testing,
troubleshooting, and training. Document and troubleshoot data feeds impacting
the TBM applications. Complete reconciliations to various systems of record,
such as technical inventories, technical utilization metrics, incident
volumes, the ledger system, fixed assets, personnel system, project tracking
system, and others. Operationalize data monthly by loading, validating, and
reviewing on timely basis. - Gather functional and business requirements and
translate that information into a working set of operational and financial
models, dashboards, and management reports. Partner with other Technology
teams to help make recommendations for operational improvements that impact
data quality and/or help reduce unit costs. Track recommendations to
completion. Translate technology long term objectives into clear deliverables
derived from the TBM cost model. - Maintain the Chief Technology Officer
scorecard (metrics dashboard) by collecting, consolidating, and reporting
related key IT metrics and benchmark data. Continuous dialogue with leaders
across Technology to ensure timely and accurate completion of cost management
and metrics deliverables.
Qualifications & Experience: Experience and Skills You'll Need To Have: -
Degree in Computer Science, Business, Management or Finance ITIL certified and
‎2+ Years of experience in Information Technology or Project Management -
Alternatively, if you do not hold a degree, ‎12 years schooling and ‎5+ Years of
experience in Information Technology or Project Management - Experience in a
large multinational Technology organisation preferred - Strong quantitative
and analytical skills for IT financials - Strong to expert level skills and
experience in formulaic logic such as MS Excel if statements, VLOOKUP, pivot
tables, macros, etc. - Strong to expert skills in data transformation using MS
Excel or Access - Knowledge and application of relational database concepts -
Excellent communication and presentation skills to executive management
audiences - Infrastructure background - Data analytics and data mining and
Advanced analytical and big data analysis skills - Previous experience working
with scripting, report building, etc. In-depth knowledge of the TBM model -
In-depth knowledge of the Apptio tool - Ability to work efficiently and
effectively with multiple levels of management and staff across the
organisation - Understanding of IT infrastructure domains including Cloud
computing, data centres, network/communications, server utilization, virtual
environments, storage, and application development - Knowledge of IT services
and financial management processes and best practices such as budgeting, cost
allocations, capital & operating expense handling, program portfolio
management, and application/infrastructure support - Strong ITIL or Service
Management background Leadership Role: No How You'll Work: - This is a
permanent role based full time in our Dubai office Emirates. Fly Better.
Salary & Benefits: JJoin us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.