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Is responsible for the selling of all Rosewood hotel key revenue streams
including room reservations in a professional manner and in accordance with
the policies set by the Director of Sales & Marketing
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Acts promptly and professionally on guest needs.
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Displays good teamwork towards his colleagues
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Maintains the Maximum Operating Standards and the Rosewood Standards.
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To sell our guest rooms the highest possible occupancy at the maximum
achievable rate.
*
To promote all hotel restaurants to assist in achieving the revenue goals set
by the hotel management.
*
To upsell to every guest at every sales opportunity the products of Rosewood
hotel
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Ensure that personal product knowledge is maintained to the highest level so
that the guest receives a professional, competent, and consistent service
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Cooperates with all departments in the hotel for room reservations
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To assist the revenue team, achieve their set revenue and customer service
goals as set by the Revenue Manager
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Abides to the daily tasks list and ensures the timely implementation of each
action, this list will be set and agreed with the Reservation Manager or his
assistant in his absence.
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Handles the individual guest reservation in a professional manner and obtains
all required guest profile details. As per the SOP (Standard Operating
Procedure)
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Handles all reservations for rooms, in a professional manner and at all times
seek opportunity to up sell to those guests
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Assist the revenue secretary in confirming ALL reservations if required
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Handles group reservations in accordance SOP guidelines
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Books the limousine service and ensure the availability as required
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Cancels all non-guaranteed bookings by 3 pm one day before arrival during high
season and inform the front office.
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Records the daily statistics as per departmental policy
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Rechecks the next day's arrivals with the reservation papers in order to
update all guest requirements.
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Coordinates with the accounting department regarding credit letters, 3rd
parties and strictly adheres to the hotel policies.
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Brief the Reservation Manager or deputy on certain bookings received during
his shift.
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Be fully aware of all the hotel promotions and sell to the best of your
trained ability.
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Develops positive relationships with all regular guests
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Ensures that all reservations are completed and booked as per the departmental
policies,
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Coordinates effectively and timely with all other departments
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Carries out other duties that may from time to time be assigned to him by his
superiors
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