Customer Service Specialist - Supply Chain

Job Location: Jeddah

Company description

Ferrero is a family-owned company with a truly progressive and global outlook
and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®,
Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to
grow, so too does our global reach. Represented in ‎55 countries, with products
sold in more than ‎170, the Ferrero Group is loved by generations around the
world. The secret to our global success? Nearly ‎35,000 dedicated employees who
celebrate care and quality to craft a business, careers and brands we are
proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all
employees feel welcomed and appreciated and have the same opportunities. We
believe all of our people are equally talented in their own way. In nurturing
the curiosity and natural abilities of our employees, we provide them,
generation after generation, the means to succeed personally and
professionally, enabling them to craft their journey at Ferrero. The diversity
of our talents is what makes our work environment multicultural, innovative
and highly rewarding.

About the Role:

The Customer Service Specialist (CSS) contributes to the success of Ferrero
all Brands and Customers by handling frontline and backline activities to
merchandise orders to key customers in a fast-paced direct customer delivery
environment. analyze situations accurately taking effective action under
narrow time constraints. This role reports into the Customer Service Manager
KSA.

Main Responsibilities:

CUSTOMER SERVICE MANAGEMENT
* Shipments and relationship with Key accounts across the Kingdom of Saudi Arabia
* Manage Customer's requirements & orders management in a timely manner.
* Master Data Maintenance and continous improvement of System data base.
* Delivery of the SLAs agreed with the Business partners.
* Close collaboration with Internal functions such as Demand Planning, Product Supply, Logistic Operations, Finance, Sales teams for seamless operations.
CUSTOMER OPERATIONS MONITORING
* Monitors the assigned customer operations processes and analyses the Key Performance Indicators, in order to identify issues and to improve processes effectiveness..
* Develop and measure Ferrero Customer Service metrics and provide critical insight for root-cause analysis and overall network strategy improvements
* Develop and support sales with Customer Scorecards and detailed customer analysis, proposing solutions for better service to our customers
OPERATIVE IMPROVEMENT
* Identifies and implement the improvement actions of the operative activities, spreading the related procedures and information.
* Ensures the optimal collaboration, capability and process maturity to avoid being a tactical order processing group to a strategic customer logistics excellence team
* Cross-functional & business partner engagement to optimize our order-to-delivery cycle times, as well as the optimum balance between best in class service at a cost optimum level
* Collaborate with the warehouse and transportation team to identify opportunities, address issues and come up with actions that further improve the operation

Who we are looking for:

• Bachelor's degree


• ‎1 to ‎3 years of relevant experience in customer services supply chain


• Logistic planning techniques


• Technical and system know how: SAP & CRM

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be
successful at Ferrero, you'll need to be just as consumer and product centric
as we are - dedicated to crafting brilliant results for consumers around the
world.
Requisition ID
‎52803
Job function
End to End Supply Chain
Country
Saudi Arabia
City
Jeddah
Apply Now

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