Customer Facing Supply Chain Lead

؜ - ؜جدة ؜ -
موقع المُعلن

تفاصيل الوظيفة


  • Position Summary

  • Role: Customer Facing Supply Chain

  • Location: Jeddah, Saudi Arabia

    Lead all Customer Facing Supply Chain (CFSC) interactions with customers,
    driving value for both Nestle and our customers. Embed Customer Centricity
    mind-set and behaviors (proactive, transparent, reliable, accountable,
    collaborative, and resourceful) in the country. Enable Nestle and our
    customers to win by driving availability at the point of purchase at the
    lowest optimum cost. Find Supply Chain Solutions to meet our customers' needs,
    ensuring Nestle is seen as our customers partner of choice. Define and lead
    the execution of the Market Service Strategy in full collaboration with the
    Sales organization.
    A day in the life of...

  • Point of purchase Availability

    • Owning the Service Level metrics and drive cross-functional focus to improve performance

    • Understanding and influence key customers' metrics, in order to identify and reduce gaps, jointly tracking progress and value generation with customers

    • Ensure collaborative planning is in place with key customers covering promotions, NPD, seasonal campaigns.

    • Leveraging technology to increase visibility on downstream performance



  • Nestle as a Partner of Choice

    • Build and maintain long term sustainable relationships with customers

    • Relentlessly seeking to understand customer's needs, requirements, and ambitions in order to offer solutions, which will create value for the Customer and enable Nestle to out compete.

    • Express externally facing plan in Supply Chain Joint Business Plans regularly and jointly reviewed at Top-to-Top meetings by SC Directors of both organizations.

    • Deliver the differentiated Nestle Customer Experience by delivering a consistent, commercially accretive experience to Customers.

    • Organizing and/or participating in customer satisfaction surveys to gather insight on performance and drive market action plans.

    • Looking for benchmarking opportunities with peer companies and industry bodies.



  • Market Service Strategy defined, implemented, and maintained

    • Leading and developing the customer segmentation exercise in close coordination with Sales

    • Implementing the Market Service Strategy that takes into account the different types of customers, to provide them with the most adequate, cost-effective services.

    • Ensuring compliance with the defined Service Strategy by closely monitoring its correct application and correcting any deviation

    • Ensuring the proper long-term evolution of the Service Strategy Model through periodic reviews and reassessment of customers, as well as services offered.

    • Ensuring the CFSC journey (‎3 steps: Basic, Engagement, Acceleration) and the Market Service Strategy are fully aligned.



  • What will make you successful

  • ‎3+ years in Supply Chain (O2C/CFSC, Logistics, DSP)

  • Sales exposure/experience required, and additional cross-functional exposure preferred

  • Customer collaboration experience required

  • Project and change management Ability to adapt plans based on knowledge of Customers shopping behaviors - Traditional Retailer, Digital & Out of Home operations.

  • Commercial experience (incl. revenue, profit, promo activity, pricing etc.), while being able to have a strategic thinking mindset.

  • Strategic Revenue Management experience

  • Stakeholder management
    We are Nestle, the largest food and beverage company. We are ‎308,000 employees
    strong driven by the purpose of enhancing the quality of life and contributing
    to a healthier future. Our values are rooted in respect: respect for
    ourselves, respect for others, respect for diversity and respect for our
    future. With more than CHF ‎91.4 billion sales in ‎2018, we have an expansive
    presence with ‎413 factories in more than ‎85 countries. We believe our people
    are our most important asset, so we'll offer you a dynamic inclusive
    international working environment with many opportunities across different
    businesses, functions and geographies, working with diverse teams and
    cultures. Want to learn more? Visit us at www.nestle.com.

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ملخص الوظيفة

  • المُعلن : Nestle
  • تاريخ الإعلان : 06/01/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : جدة
  • الراتب : -
  • الهاتف : -

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