IT Help Desk Agent

؜ - ؜جدة ؜ -

تفاصيل الوظيفة

Job Number: ‎1851
Date: ‎16/‎10/‎2017
Location: Jeddah, Kingdom of Saudi Arabia
Nationality: Any
Workplace Gender: Mixed


Details


The Helpdesk Agent is responsible for providing high-quality customer service
and technical support to all Menasite clients and users. In this role, you
will:
* Provide excellent customer service, via phone and in person, concerning all aspects of technology provided by Menasite.
* Record all customer contacts, questions, and problems in the ticketing system including impact and priority.
* Record problem symptoms and status information in a timely fashion, and communicate internally within the customer care department and externally with the customer through resolution.
* Conduct front line problem determination using documented procedures and available tools.
* Act as customer advocate/liaison with other supporting staff.
* Document trouble tickets as escalated by Tier ‎1 support.
* Provide status to customers of assigned tickets.
* Provide technical project support as necessary.
Job Requirements
* Service Desk, Call Center, IT Help Desk Experience Required (Minimum ‎6 months to ‎1 year)
* Candidates must have clear and effective verbal and written communication skills in both Arabic and English
* Excellent Customer Service Experience Required
* Excellent follow through and attention to detail.
* Experience with Telephone and Ticketing Systems.
* Required Knowledge, Skills, and Abilities:
* Knowledge of website maintenance and operations.
* Knowledge of networks and client-server protocols and configurations.
* Knowledge of content management systems (CMS).
Interested? We will be happy to receive your application at
[email protected]

ملخص الوظيفة

  • المُعلن : Menasite
  • تاريخ الإعلان : 29/04/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : جدة
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

وظائف أخرى مثل هذه الوظيفة

جدة
20/10/2022

Reputed Client of Smart Resourcing International Jeddah, Saudi Arabia One of our reputed hospital in Saudi Arabia IT Help Desk Technician **Job Description** Salary - SAR 3000 to 3500 Qualification - B.E / B.Tech / MCA Must having experience in Hospital **Responsibilities** Serve as t…

البياضية
16/06/2022

Company Description If you are seeking a new job opportunity in an environment that empowers your personal and professional growth, and believe in the importance of mental health services, O7 Therapy is the place for you. Our team is built of deeply dynamic and diverse group of talented calibers…

الكويت
21/05/2022

## **Position Summary** * Shall be proficient in IP communications and packet analysis. * Shall have detailed knowledge of Central Authentication, Authorization and Accounting via Terminal Access Controller Access Control System (TACACS+). * Shall have detailed knowledge of layer 3 technologi…

القاهرة
19/10/2022

Job Description: * Provide HelpDesk support to achieve the agreed department goals. * Support users in usingcomputer equipment by providing necessary trainingand advice. * Set up new useraccounts and required programs. * Maintain a log of any software or hardware problems detected. * Answ…

القاهرة
13/11/2022

Job Role / Function **Information Technology** Years of Experience **0 - 1** Career Level **Entry Level** Gender **Unspecified** Expiry date **12 Jan 2023** Job Description * Perform troubleshooting through diagnostic techniques. * Determine the best solution based on the issue and details prov…

البياضية
30/08/2022

### **Job Information** Industry IT Services Work Experience 1-3 years City maadi State/Province AI Qahirah Country Egypt Zip/Postal Code 11311 ### **Job Description** * University degree in Software/Computer Engineering, Computer Sciences, or related field or previous experience in a technical s…

الكويت
31/07/2022

## **Position Summary** MAG Aerospace has an exciting OCONUS opportunity for qualified candidates to work at Camp Arifjan Kuwait. MAG employees a world class team of IT professionals providing IT support services through critical communication necessary for combatant commanders to meet national def…

new القاهرة
02/09/2022

### **Job Information** Industry IT Services Work Experience 1-3 years City New Cairo State/Province AI Qahirah Country Egypt Zip/Postal Code 11311 ### **Job Description** * Diagnose and resolve technical issues related to laptops, computers, and mobile phones (Windows, MAC & iPhone) * Settin…

القاهرة
02/12/2022

Company Description ** About Khazna** **Khazna was founded in April 2019 with a mission to improve the financial well-being of 20M+ underbanked Egyptians who have little access to formal financial services by providing access to convenient, effective, and secure smartphone-based financial servi…

القاهرة, مدينةنصر
27/09/2022

شغال فى صيانات الأجهزة وحل مشاكل الانترنت وبرنترات

Language: English