Key Accountabilities:
* Open and maintain customer accounts by recording account information
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
* Recommend potential products or services to management by collecting customer information and analyzing customer needs
* Prepare product or service reports by collecting and analyzing customer information
* Manage large amounts of incoming calls
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Go the extra mile to engage customers
* Resolve customer complaints via phone, email, mail or social media
* Use telephones to reach out to customers and verify account information
* Greet customers warmly and ascertain problem or reason for calling
* Advise on company information
* Suggest solutions when a product malfunctions
* Work with customer service manager to ensure proper customer service is being delivered
* Close out or open call records
* Compile reports on overall customer satisfaction
QUALIFICATIONS, EXPERIENCE AND SKILLS:
* Proven customer support experience
* Strong phone contact handling skills and active listening
* Familiar with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize and manage time effectively
* High school diploma or equivalent; college degree preferred
* Documentation Skills
* Listening Skills
* Phone Skills
* Resolving Conflict
* Multitask
* Negotiation
* Computer Skills
Make a difference every day The Job Opportunity The Customer Experience Officer will effectively execute all tasks required from the Contact Centre Services, Reception and Accommodation Services, Laundry Services, Transport Services, CAFM Data Management, record keeping, compilation and issuanc…
**Job Description:** Urgently looking for Customer Experience-Officer. Main responsibility is to interact with the companys customers by **addressing inquiries and resolving complaints** , generally providing a higher level of customer support on a specific product or service. Preferably with Autom…
**Job Description:** We are looking 3-5 Years experience in Customer Experience officer Must have experience in Automotive Industry background Location:Kuwait _Requirements_ : Arabic Nationality Note: If your Interested please share your updated resume to this mail id- selva_ff@alliancerecruitme…
**Job Description:** Requirement of Arabic Nationality. Experience candidates from Automotive background. Customer Experience as officer. If you are interested please drop your resume at **[email protected]** **City:** kuwait **State:** kuwait **PostalCode:** 70051 **Recruit…
* Manages the development of PBG Customer Experience system (NPS) * Follow-up with RMs, TL, and Regional Manager to provide feedback to the customers for NPS system * Provide monthly report to PBG management on NPS system * Provide monthly analysis and root cause analysis on customer feedback…
This job will provide you with an opportunity to be a member of Health.Links, a company that encourages individuality and is supportive to build teams who tackle challenges and reach their potential. Respect, enthusiasm and equality are some of the company's most cherished values.
Executes the various export and import customer service processes as per global design across teams. Monitors assigned exports/imports performance against KPIs and makes recommended corrective actions where necessary. Conducts and assists with training of how to handle DGD and REEF cargo sh…
Builds strong relationships with customers to gain an understanding of their business, deliver excellent customer service and maximise sales opportunities.Typically handles a large number of customers or larger, more complex customers. Manages accounts with large business Impact: The level of impac…
#### **Job Description** Key Accountabilities: 1- Patient Experience and Engagement Services; * Design and implement a consistent process with cross functional stakeholders including the providers at each of touching point affecting customer experience at POC. * Report all patient experience ou…
**Date:** Dec 7, 2023 **Location:** Head Office (EGY44), Egypt **Company:** AL AHLI BANK OF KUWAIT ## **Job Purpose** Assist in planning, tracking, managing, and enhancing customer experiences across all customer touchpoints through identifying customer needs, addressing customer feedback, and coll…