Builds strong relationships with customers to gain an understanding of their
business, deliver excellent customer service and maximise sales
opportunities.Typically handles a large number of customers or larger, more
complex customers. Manages accounts with large business Impact: The level of
impact is defined by volume and/or revenue contribution to the cluster
scorecard. The customer often has a certain complexity.
Key responsibilities:
* Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams.
* Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting campaigns and sales promotions across customer opportunities.
* Ensures all products and services are sold to the customer to maximise profitability.
* Builds strong relationships with all stakeholders including offshore GSC teams.
* Is fully responsible for customer satisfaction and has experience with customer interaction.
* Has a full understanding of customers' business drivers, needs and requirements.
* Manages the sales pipeline, segmentation and accurate forecasting.
* Handles incoming customer services queries, issues and exception management.
We are looking for:
* Bachelor's degree
* Demonstrated a deep understanding of and experience in the logistics industry
* 3-5 years of SCM/4PL or similar industry experience
* Strong written and verbal communication skills both in English and local language
* Must possess time management skills to manage high volume in a fast-paced environment
* Intermediate to advance MS EXCEL skills
* Some SAP functional experience is preferred, not mandatory.
* Personality: Self-starter, problem solver, Can-do-attitude, solution oriented, outstanding at process optimization, Results driven, Detail oriented, Team player
Executes the various export and import customer service processes as per global design across teams. Monitors assigned exports/imports performance against KPIs and makes recommended corrective actions where necessary. Conducts and assists with training of how to handle DGD and REEF cargo sh…
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