Make a difference every day
The Job Opportunity
The Customer Experience Officer will effectively execute all tasks required
from the Contact Centre Services, Reception and Accommodation Services,
Laundry Services, Transport Services, CAFM Data Management, record keeping,
compilation and issuance of reports.
Key accountabilities
Serco’s point of Contact for the all customer and Serco internal requests for
services and assets.
Management and supervision of Reception and Accommodation staff and daily
operations of Reception and Accommodation team.
Monitor the fleet management software system (CAFM) and allocate any new
transport tasks to the driver pool.
Manage and a liaison for all Host Nation and ADF Passes for department and
their associated vendors.
What we are looking for in our candidates:
Courteous and respectful providing customer service excellence.
Excellent customer service communication skills.
Able to work under stringent deadlines and high-pressure environment.
Specific requirements
Minimum 2 years’ experience in Call Centre environment facilities management
field.
Minimum 2 years’ experience in Hospitality industry or Transport industry
Valid UAE Drivers license is desirable
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has
important role to play.
https://www.serco.com/me
We are a team of 50,000 people responsible for delivering essential public
services around the world in areas including defence, transport, justice,
immigration, healthcare and citizen services. We are innovators, committed to
redesigning and improving public services for the benefit of everyone.
Join Us
By joining Serco you will have unlimited access to our Global Employee
Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and
SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who
are passionate about diversity, inclusion and belonging.
We take pride in what we do
Serco is committed to Equal Employment Opportunities and is committed to
ensuring the safety of all of its employees through its Zero Harm initiative.
Please visit www.serco.com/careers for more information.
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