This job description is a summary of the typical job duties and requirements
that are essential to the evaluation of the job and is not intended to be
construed as an exhaustive list of all responsibilities, duties and skills
required of personnel so classified. On occasion, individuals classified on
this job may be required to perform functions of a higher or lower skill level
not included in this job description.
Supervise the branch sales operations in order to achieve set targets ensuring
highest customer satisfaction.
1. Assign targets to the sales staff and monitor performance against set
targets.
2. Develop and update customer database, identify and interact with Key
Account Customers through email, personal visit, contact etc... in order to
maintain and enhance sales.
3. Follow up with customers on submitted quotations, tenders and Ministry
orders.
4. Review escalated customer complaints on VOC and coordinate with central
Customer Relations team to resolve complaints/suggestions.
5. Maintain targeted Customer satisfaction levels - Net Promoter Score.
6. Monitor branch inventory accuracy, stock order utilization, stock value,
service rate as per Toyota Customer Satisfaction Standards, take corrective
actions in case of variances and submit fulfil report with recommendations to
Senior Manager for further action.
7. Ensure replenishment of stocks to achieve maximum inventory position.
8. Conduct Phasing- in of the parts on daily basis and Phasing out of the
parts on monthly basis to ascertain availability of stocks.
9. Monitor daily arrival of schedule of parts for time and quantity, approve
placement of Air/Sea orders for the non-available parts.
10. Ensure updating of Estimated Time of Arrival (ETA) for parts on Inventory
Management System (IMS) for the information of branches and service centers.
11. Approve replacement of parts and discount over and above the set limit
for the sale of damaged parts or for bulk orders.
12. Update Branch Sales Operation Checklist and submit to Senior Manager on a
monthly basis for review and further action.
13. Maintain facilities as per set standards and ensure branch legal
documents are displayed as per the country's laws and regulations.
14. Create loss of sales in system and liaise with Inventory to provide
feedback regarding the non-available parts to be forecasted.
15. Maintain the Accessories shelf and display appropriate accessories for
the customers in the customer area.
16. Identify areas for improvement and recommend kaizen ideas or suggestions
to Manager.
17. Ensure arranging transportation for all the branch staff.
People Management:
1. Assign duties and examine work for accuracy, neatness, and compliance to
policies and procedures.
2. Check employee attendance and report absence and attendance exceptions,
prepare annual leave plan for employees and overtime sheets on SAP HCM for
management approval.
3. Explain and advise staff on Group policy and quality standards and ensure
adherence to health and safety standards.
4. Provide on the job training and coaching to staff and provide information
and necessary material to staff to carry out the jobs.
5. Receive grievances raised by subordinates and promptly escalate such
grievances to management.
Educational Qualifications and Experience: Bachelor 's Degree with 3 - 4 years
of experience or Diploma with 5 - 6 years of experience.
Linguistic Abilities: English and Arabic
Kuwait Driving License is a must
S-Showroom/ Outlet Sales Process
S-Outdoor Sales Process
S-Vehicle Knowledge
S-Competitors Product Knowledge
S-Parts Product Knowledge
B-E Synergy
B-MS Excel
S-MS Word
B-MS PowerPoint
S-Electronic Parts Catalogue
S-IMS- Sales
S-Policies and Procedures
S-Products and Services
B-Document Archival, Security and Management
S-Business Writing
4 - Customer Orientation
4 - Achievement Orientation
4 - Impact and Influence
4 - Execution Excellence
4 - Personal Effectiveness
4 - Problem Solving
The information contained in this Job profile is the property of Al- Sayer
Group. It must not be copied or used for commercial or other purposes without
prior written consent of the Management of Al-Sayer Group.
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## **Header** This job description is a summary of the typical job duties and requirements that are essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. On occasion, individua…
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## **Header** This job description is a summary of the typical job duties and requirements that are essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. On occasion, individua…
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