IT Help Desk Analyst
? Following ITSM Process, ITIL Certified
? Monitoring the ticking system for incoming tickets, updates, and closures.
Provide initial first call resolution support.
? Ticketing application knowledge
? Patch Management , deploying patches through sccm
? Knowledge about SCCM , Active Directory, NAS storage
? Troubleshoot hardware & Software Problems (printers/desktops/CCTV/
hardware/network/software) provide support through remotely at the internal
workplace.
? Work with management to provide continual service improvement of our service
desk processes and knowledge base.
? Provision of effective Incident Management, working closely with resolver
groups to undertake effective Problem Management.
? Handling the procurement activities.
? Coordinate with Vendors and report procurement activities, plans, and
results with key representatives across the organization.
? Work with IT infrastructure and business units across the enterprise to
ensure proper acceptance and support IT asset management’s tracking of the
enterprise’s hardware equipment
? Creating Weekly and Monthly report, and achieving the target 80 % on First
Time Fix.
Bachelor degree in information technology OR related field of study with CCNP,
MCSE/MCPIT Certification / Diploma in CS
Residence Location: Kuwait
Salary : 300- 350/-KD
Interested candidates mail resumes at [email protected] please refer your
friends.
IT Help Desk Analyst
? Following ITSM Process, ITIL Certified
? Monitoring the ticking system for incoming tickets, updates, and closures.
Provide initial first call resolution support.
? Ticketing application knowledge
? Patch Management , deploying patches through sccm
? Knowledge about SCCM , Active Directory, NAS storage
? Troubleshoot hardware & Software Problems (printers/desktops/CCTV/
hardware/network/software) provide support through remotely at the internal
workplace.
? Work with management to provide continual service improvement of our service
desk processes and knowledge base.
? Provision of effective Incident Management, working closely with resolver
groups to undertake effective Problem Management.
? Handling the procurement activities.
? Coordinate with Vendors and report procurement activities, plans, and
results with key representatives across the organization.
? Work with IT infrastructure and business units across the enterprise to
ensure proper acceptance and support IT asset management’s tracking of the
enterprise’s hardware equipment
? Creating Weekly and Monthly report, and achieving the target 80 % on First
Time Fix.
Bachelor degree in information technology OR related field of study with CCNP,
MCSE/MCPIT Certification / Diploma in CS
Residence Location: Kuwait
Salary : 300- 350/-KD
Interested candidates mail resumes at [email protected] please refer your
friends.
IT help desk urgently we required very urgently with following eligibility.. 1.Help desk experienced in large company 2.visa 18 3.driving license added plus 4.must be very active and energetic to work for routine multi task capability 5.most preferred indian send email only profile matched applican…
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