IT Help Desk Analyst

؜ غير محدد ؜الكويت, ؜ دوام كامل

تفاصيل الوظيفة

IT Help Desk Analyst
? Following ITSM Process, ITIL Certified
? Monitoring the ticking system for incoming tickets, updates, and closures.
Provide initial first call resolution support.
? Ticketing application knowledge
? Patch Management , deploying patches through sccm
? Knowledge about SCCM , Active Directory, NAS storage
? Troubleshoot hardware & Software Problems (printers/desktops/CCTV/
hardware/network/software) provide support through remotely at the internal
workplace.
? Work with management to provide continual service improvement of our service
desk processes and knowledge base.
? Provision of effective Incident Management, working closely with resolver
groups to undertake effective Problem Management.
? Handling the procurement activities.
? Coordinate with Vendors and report procurement activities, plans, and
results with key representatives across the organization.
? Work with IT infrastructure and business units across the enterprise to
ensure proper acceptance and support IT asset management’s tracking of the
enterprise’s hardware equipment
? Creating Weekly and Monthly report, and achieving the target ‎80 % on First
Time Fix.
Bachelor degree in information technology OR related field of study with CCNP,
MCSE/MCPIT Certification / Diploma in CS
Residence Location: Kuwait
Salary : ‎300- ‎350/-KD
Interested candidates mail resumes at [email protected] please refer your
friends.
IT Help Desk Analyst
? Following ITSM Process, ITIL Certified
? Monitoring the ticking system for incoming tickets, updates, and closures.
Provide initial first call resolution support.
? Ticketing application knowledge
? Patch Management , deploying patches through sccm
? Knowledge about SCCM , Active Directory, NAS storage
? Troubleshoot hardware & Software Problems (printers/desktops/CCTV/
hardware/network/software) provide support through remotely at the internal
workplace.
? Work with management to provide continual service improvement of our service
desk processes and knowledge base.
? Provision of effective Incident Management, working closely with resolver
groups to undertake effective Problem Management.
? Handling the procurement activities.
? Coordinate with Vendors and report procurement activities, plans, and
results with key representatives across the organization.
? Work with IT infrastructure and business units across the enterprise to
ensure proper acceptance and support IT asset management’s tracking of the
enterprise’s hardware equipment
? Creating Weekly and Monthly report, and achieving the target ‎80 % on First
Time Fix.
Bachelor degree in information technology OR related field of study with CCNP,
MCSE/MCPIT Certification / Diploma in CS
Residence Location: Kuwait
Salary : ‎300- ‎350/-KD
Interested candidates mail resumes at [email protected] please refer your
friends.

ملخص الوظيفة

  • المُعلن : وظائف الكويت اليوم  دوام جزئى وكامل
  • تاريخ الإعلان : 06/06/2023
  • نوع العمل : دوام كامل
  • مستوى الخبرة : غير محدد
  • المستوى التعليمي : غير محدد
  • مكان العمل : الكويت,
  • الراتب : غير محدد
  • الهاتف : -

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