Job Description
Technical Support Engineer
Location: Cairo Egypt
The Elevator Pitch: Why will you enjoy this new opportunity?
VMware is the global leader in virtualization and cloud infrastructure
solutions that enables businesses to thrive in the Cloud Era. Our Global
Support organization brings together an extraordinary and diverse group of
people that supports over 250,000 companies in 100+ countries.
Our people are at the core of everything we do. We deeply value execution,
passion, integrity, customers, and community. Do you crave a work environment
of energy, innovation, and collaboration? Then come be part of our team. Work
Here. Transform Everywhere. Visit: http://careers.vmware.com.
Success in the Role: What are the performance outcomes over the first 6
months you will work toward completing?
A first-year you will undergo a substantial skills development training
program focused on learning our core products, tools & processes. After an
8-week onboarding program that includes some soft-skills trainings , you will
learn the skills and habits necessary to deliver unparalleled customer
experiences. Within 12 weeks, you will begin engaging directly with VMware
customers and partnering with them to resolve issues.
To be successful in this role, you must be a motivated self-starter and
resourceful learner, possess strong customer interaction and problem-solving
skills, and be able to prioritize multiple requests and work assignments. If
you are someone who enjoys continuous learning, and desires a collaborative
work environment, we encourage you to explore this opportunity with VMware
Global Support.
What type of work will you be doing? What assignments, requirements or
skills will you be performing on a regular basis?
Tasks and Responsibilities
* Maintain, organize, and order general office supplies, including paper, pens, ink/toner, etc., to ensure teams have everything they need to succeed
* Schedule appointments, meetings, and reservations as needed
* Keep detailed meeting notes
* Write and distribute email, correspondence memos, letters, and forms
* Assist in the preparation of regularly scheduled reports
* Develop and maintain a filing systems and databases in a confidential manner
* Receive invoices and review for accuracy
* Coordinate staff travel arrangements including transportation and accommodations
* Submit and reconcile expense reports
* Provide general support to visitors and point them in the right direction, answer inquiries, and create a welcoming environment
* Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
* Support in coordination of local committees and follow-up on deliverables
* Coordinate with supporting functions like facility management, IT, HR as necessary
* Help with presentation creation and marketing of VMware Egypt entity
Requirements:
* Knowledge of office management systems and procedures
* Working knowledge of office equipment, like printers
* Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
* Excellent time management skills and the ability to prioritize work
* Attention to detail and problem-solving skills
* Excellent written and verbal communication skills
* Strong organizational skills with the ability to multi-task
* Strong Stress Management skills
What is the leadership for this role? What is the structure and culture of
the team like?
This position reports to a Technical Support Director based in our Cairo,
Egypt office but you will collaborate with teams from across the globe. Your
leader will provide guidance and coaching to help you achieve your maximum
potential. We value fresh ideas, innovative thinking, and constructive
feedback. Team members are encouraged to challenge the status quo and invent
better ways of delivering support. Our culture is one of possibility. Everyone
is empowered to develop new ways to achieve success.
Where is this role located?
The location of this role is based in our VMware office in Cairo, Egypt. Work
will be done from the office some days during the business week but can be
performed virtually from anywhere within Egypt.
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive
benefits package. Below are some highlights. You can view the complete
benefits package by visiting: www.benefits.vmware.com
* Employee Stock Purchase Plan and a generous pension matching program
* Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
* Generous Time Off Programs
* 40 hours of paid time to volunteer in your community
* Rethink's Neurodiversity program to support parents raising children with learning or behaviour challenges, or developmental disabilities
* Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
* Wellness reimbursement and online fitness & well-being classes
Category :
Subcategory:
Experience:
Full Time/ Part Time: Full Time
Posted Date: 2022-10-25
VMware Company Overview: At VMware, we believe that software has the power to
unlock new opportunities for people and our planet. We look beyond the
barriers of compromise to engineer new ways to make technologies work together
seamlessly. Our cloud, mobility, and security software form a flexible,
consistent digital foundation for securely delivering the apps, services and
experiences that are transforming business innovation around the globe. At the
core of what we do are our people who deeply value execution, passion,
integrity, customers, and community. Shape what 's possible today at
http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity
Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is
committed to the principle of equal employment opportunity for all employees
and to providing employees with a work environment free of discrimination and
harassment. All employment decisions at VMware are based on business needs,
job requirements and individual qualifications, without regard to race, color,
religion or belief, national, social or ethnic origin, sex (including
pregnancy), age, physical, mental or sensory disability, HIV Status, sexual
orientation, gender identity and/or expression, marital, civil union or
domestic partnership status, past or present military service, family medical
history or genetic information, family or parental status, or any other status
protected by the laws or regulations in the locations where we operate. VMware
will not tolerate discrimination or harassment based on any of these
characteristics. VMware encourages applicants of all ages. Vmware will provide
reasonable accommodation to employees who have protected disabilities
consistent with local law.
**Job Description** **Technical Support Engineer** **Location: Cairo Egypt** **The Elevator Pitch: Why will you enjoy this new opportunity?** VMware is the global leader in virtualization and cloud infrastructure solutions that enables businesses to thrive in the Cloud Era. Our Global Support or…
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