Service Administrator

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infrastructure and many more.
We´re everywhere! Working with us means working with the latest technologies
and groundbreaking, sustainable innovations. With our inclusive and caring
environment, you get the support and inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning. Interested in
being part of our team?
Join us on our journey for a better tomorrow.
The Role
Introduction And Job Description
* Ensure the processing of received orders for fixed prices. Quotations from IQ ² are converted to a service order via COPS, as soon as the work has been completed, these are charged to the customer.
* Actively supports services and repair types ad-hoc, fixed price and advanced services.
* Follow up the invoicing of work carried against Customer PO to match adequate invoice requested by salesman and customer.
* Checks the stocks, places additional orders in compliance with company's procedures
* Issues electronic invoices for all the internal and external service orders.
* Follow any disputes regarding billing, stock return, credit notes.
* To maintain and update all CTS service data into the system accurately.
* Provides professional administration support for Service team (Sales Engineers, Planner, Technical Support and Field Service Engineers) and Customers, to ensure aftermarket processes are flowing effectively and accurately
* Manages new customers, updating existing customers data.
* Manages the Equipment Installed Base by creating new equipment, updating existing equipment, administration of cross-border process.
* Strive to constantly improve processes and system faults with different support teams.
* Ability to prioritize tasks to ensure that all daily/weekly/monthly activities are fulfilled
* Achieve target KPI's and export relevant reports.
* Booking costs related to service orders to verify profitability.
* Provide an efficient administrative service for warranty claims and procedures in liaison with our technical support specialists and field service engineers.
* Performs all other related duties as assigned.

Experience Requirements
* ‎2+ years of experience working as sales/service admin support role in a multinational customer oriented environment
Knowledge and Competences
* Good level of knowledge and use of MS Office
* Knowledge and experience of ERP systems
* Knowledge of SAP is a strong advantage
* Invoice processing
* Very good command of English

Educational Requirements
* Bachelor degree with specialization in commerce/accounting or equivalent
* Additional engineering or industrial background would be a strong advantage

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the
more innovative we are. Together we build a culture where difference is valued
and we share a deep sense of purpose and belonging.