Service Desk Administrator

How will you CONTRIBUTE and GROW?

The "IT Service Desk Administrator" will be responsible for:
Provide a high quality technical support for end users in various applications
and hardware
Assist in projects and inventory.
Visit and maintain the HQ and Sites' equipment and maintenance
‎1- Technical and Support
* Providing the 1st level of Technical Support in all systems in scope with the highest quality of service.
* Documenting the root cause of the problem and creating or modifying reports based on user requirements in MMS (My IT Corner).
* Managing the start to end cycle for Incidents, Changes and adhocs that the end users raise on MMS.
* Managing all the MMS assignment groups for the IT different teams in the ticket qualification phase.
‎2- Visits, Training and Events
* Supporting In preparing training material, giving training sessions, preparing presentations and agendas for events and projects related to service now items, Owners and planners of the IT sites visit plans between IT, admin and site managers
* Collecting and combining the feedback surveys and directing them to either enhancements or opening support tickets.
‎3- Adherence and Confidentiality
* Adhering to a high level of confidentiality while dealing and accessing the company's databases and financial numbers and vendors.
‎4- Digital Transformation
* Contributing in implementing items & tasks that support the vision of digital transformation, security , systems cleanups. Study the process, design and implement small projects, which is the corner step in any digital transformation.
‎5- KPIs, Reporting and Archiving
* Maintaining and archiving on cloud the projects documents, process that needs modifications, training material, end user communications.
* Maintaining and updating procedures and SOP issuance.

_______

Are you a MATCH?

Qualification
* Bachelor's degree in Computer Science or equivalent technical institution certificate.
* Fluent English is a must and strong Communication Skills
Experience
* ‎1 to ‎3 years of experience in a similar position in an agile environment.
* Strong understanding of Information Technology systems such as Active Directory, Microsoft Windows , Microsoft Office + Outlook , antivirus software and Backup solution.
* Excellent logging and recording skills describing issues with relevant detail.
* Ability to formulate an action plan and communicate it to the customer.
* Ability to diagnose faults under different categories such as Networks, Operating System, Application, Email, Web and escalate the fault to relevant specialist teams.
* Solid knowledge about TCP/IP configuration to resolve basic network problems.
* Ability to effectively work in a team environment.
* A+ or MCITP certification is a plus.
* Hardware Certificate [Lenovo, HP and Dell] is a plus.
Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace
that embraces the diversity of our employees, our customers, patients,
community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless
of their background. We strongly believe a diverse organization opens up
opportunities for people to express their talent, both individually and
collectively and it helps foster our ability to innovate by living our
fundamentals, acting for our success and creating an engaging environment in a
changing world.