Role purpose:
* To professionally troubleshoot customer's enterprise services complaints (internet, VPN, ) implemented over different media (Leased Line,PreWimax, Microwave and 3G) and either solve customer complaint remotely or allocate field maintenance resource if needed. This should be done in a timely and effective manner to achieve organizational target MTTR.
* To document all troubleshooting and any case management actions.
* To contribute in any network taskforce that affect customer's solution, performance or stability.
* To ensure cases are escalated to the most appropriate department as part of the case flow process and follow up is done to minimize Customer's MTTR.
* To ensure that the technical escalation process is in line with company escalation matrix to achieve customer satisfaction and target MTTR.
* To contributing in backbone network congestion, degradation, failure or any issue affecting network KPIs that affect vodafone network/customers.
* To contributing in backbone network failure troubleshooting to minimize overall customer' Failure MTTR.
* To adhere to established Key Performance Indicators (KPI) to achieve corporate targets using Paython or any other programing language.
* To undertake any other reasonable task as assigned
* To perform data analysis to monitor and act on performance issues
* To develop and create tools for monitor and troubleshooting.
Must Have Technical Skills:
* CCNA & CCNP Courses.
* Good knowledge in programming language (paython, bash ,HTML,…).
* Good knowledge in different Routers and switches.
* Can act as technical expert for major/complex issues or projects as well as provide technical advices to team members.
* At least 3 years of Network operation technical experience in ISP or equivalent.
* Good knowledge of network design concepts, topology and restructuring techniques
Worried that you don 't meet all the desired criteria exactly? At Vodafone we
are passionate about Inclusion for All and creating a workplace where everyone
can thrive, whatever their personal or professional background. If you're
excited about this role but your experience doesn't align exactly with every
part of the job description, we encourage you to apply as you may be the right
candidate for this role or another role, and our recruitment team can help you
see how your skills fit in.
OPEN DATE-CLOSING DATE: 01/06/2022-16/07/2022 Northern Africa-Egypt-NEW CAIRO-EG-CAIRO NEW CONNECTION PROFESSIONAL FAMILY: HR MANAGEMENT, INDUSTRIAL RELATIONS, PERSONNEL ADMINISTRATION, LABOUR LAWS AND DISPUTES Home National | Expert | Residential **IRC220061 - HUMAN CAPITAL & BACK OFFICE ADMINIST…
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