About this opportunity
BO IGW (Back Office International Gateway) engineer is part of MS (Managed
Service) team who will manage and operate international gateway network
through performing all 2nd level operations activities.
What you will do
* Second Line MS engineer responsible for IGW and Roaming with international Carriers.
* Responsible for project support integration & new nodes' acceptance.
* Follow up on the PLMN and PSTN interconnect activities either internally with the planning and business teams or externally with other carriers.
* Providing technical solutions regarding hardware and configuration problems in agreed time frame
* Troubleshoots and resolves any technical problems related to IGWs and interconnect.
* Ensuring fast response, accurate actions, and decisions during crisis.
* Analyze the IGW and interconnect KPIs to maintain and improve these.
* Conduct the acceptance testing for any new IGWs, or any new carrier to be integrated to the network.
* Handling CSRs with customer support team E2E.
* Revising the new projects' documentations (HLD, LLD ATP…. etc.)
* Leading major cases troubleshooting with other domains (ex. IMS Fixed and Mobile).
You will bring
* Graduated from Communication Engineering.
* Min 3 years of experience in IGW and PLMN interconnect operations and maintenance.
* Excellent Knowledge of Ericsson switching platforms.
* Excellent knowledge of IGW & interconnect traffic measurements and KPIs
* Excellent knowledge of International Mobile Roaming
* Excellent knowledge of IGW & interconnect operation procedures.
* Excellent knowledge of international standards (related to IGWs & interconnect)
* Ability to work under stress & pressure.
* Good command of English (writing & speaking).
* Expert in the use of MS Office programs (Word, Excel, and PowerPoint).
* Excellent report-writing skills
* Autonomous, able to work without supervision.
* Creative, Problem Solving
* Should be Adaptable, flexible, Assertive, persuasive.
Why join Ericsson?
At Ericsson, you ´ll have an outstanding opportunity. The chance to use your
skills and imagination to push the boundaries of what´s possible. To build
never seen before solutions to some of the world's toughest problems. You´ll
be challenged, but you won't be alone. You´ll be joining a team of diverse
innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process
looks like.
Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that
by collaborating with people with different experiences we drive innovation,
which is essential for our future growth. We encourage people from all
backgrounds to apply and realize their full potential as part of our Ericsson
team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more.
Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo
Req ID: 732676
Company Description ** Archirodon** **, having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects wo…
**About this opportunity** We are now looking for a Back Office Manager, in this role, you will be responsible for leading different back-office teams and to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. **…
Job Role / Function **Customer Service** Years of Experience **1 - 3** Career Level **Entry Level** Nationality **Egypt** Gender **Unspecified** Expiry date **13 Aug 2022** Job Description * Support customers through e-mailing and web chatting. * Create and promote an environment that fosters b…
**Our Exciting Opportunity** We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ens…
**Responsibilities** * Handling all Consumer segments' complaints (High value, Mid High, Mid & Core) through all touch points. * Escalate individual or global complaints to related support teams (IT, Network, Marketing & external vendors) for resolution and root cause analysis. * Provide the …
Application Deadline: Location: Cairo, EG, 11511 Contract Type: Full-Time Working Hours: 40 Employment Type: Regular **Purpose of the Job** Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to incoming inquiries. Provide technically advanced support b…
* Majorel is hiring English back-office agents for an online shopping website. * English Level Required B2. * Gross Salary 8500+Overnight allowance. * Rotational shifts and weekends. * Transportation provided for two Metro stations (Stad and Zahraa).
**About this opportunity** We are looking for someone who is responsible for operation & management of Customer IP-security network. **What you will do** * Responsible for operation & management of Customer IP-backbone network security. * Implementing actions and planned activities in Mainte…
**Role purpose:** * To professionally troubleshoot customer's enterprise services complaints (internet, VPN, ) implemented over different media (Leased Line,PreWimax, Microwave and 3G) and either solve customer complaint remotely or allocate field maintenance resource if needed. This should be …
Application Deadline: Location: Cairo, EG, 11511 Contract Type: Full-Time Working Hours: 40 Employment Type: Regular Are you passioned about water utility and do you enjoy supporting customers solving technical matters? Are you eager to join a company that is innovating with solutions directly impa…