Senior Operations Manager

Company Overview:
DiDi Global Inc. is the world's leading mobility technology platform. It
offers a wide range of app-based services across markets including Asia-
Pacific, Latin America and Africa, including ride hailing, taxi hailing,
chauffeur, hitch and other forms of shared mobility as well as auto solutions,
food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work
and income opportunities. It is committed to collaborating with policymakers,
the taxi industry, the automobile industry and the communities to solve the
world's transportation, environmental and employment challenges through the
use of AI technology and localized smart transportation innovations. DiDi
strives to create better life experiences and greater social value, by
building a safe, inclusive and sustainable transportation and local services
ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news
Team Overview:
You will be leading the business working alongside others in the regional
management team as well as the fellow Operations teams. Together you will
build, run and grow DiDi's business in Middle East. Be prepared for a hectic,
fast paced and challenging environment. Never a dull moment.

This Senior Operations Manager role is a rare opportunity to drive growth in
one of the fastest growing regions in DiDi. This Operations leader role calls
for an exceptional combination of analytical skills and strategic abilities to
drive delivery of key business goals.
Role Responsibilities:
Responsible for:

Operations
* Be involved day to day in all key perspective of DiDi Middle East operations
* Stay hands-on and drive excellence through problem solving and leadership
* Develop a trust and deep relationship with the rest of operations and business teams

Strategy
* Monitor business performance and generate actionable insights to move the team to perform better
* Perform deep analysis of priority metrics and be able to connect the dots and improve the business accordingly
* Support in developing mid and long term strategy for the business
* Deliver strategic analysis - including ROI analysis, driver income analysis, pricing and city segmentation analysis to see where we need to invest more and where investments need to be scaled back, for both passenger and driver side
* Give key guidance to market research/competitor analysis
Role Qualifications:
* Seniority of ‎8+ years of business experience in total, ideally working for consulting firms, investment banking, private equity, or startups in business / project / finance roles
* Be eager to make history in the Middle East Startup Scene, change the Mobility Industry in our country, and develop your career
* Exceptional problem solving and analytical, written and communication skills
* Deep insights about industry structure, business model and unit economics
* Proactive, hands-on, and entrepreneurial attitude
* Ability to work with and influence indirectly multiple stakeholders
* Navigate easily with multiple functions and also internationally
* English fluency (oral and written) is mandatory: the position requires daily interaction with international stakeholders living in Middle East and abroad
* Advanced knowledge in MS Excel. SQL knowledge is a plus, but willingness to learn is a must
* Relevant experience in a fast paced business environment is a plus
EEO Statement:
*
We create customer value - We strive to always create valuable experiences for
our users in everything we do. Our focus is to always innovate new experiences
that are safe, pleasant, and efficient.
* We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
* We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
* We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
* We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
* We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength.
That 's why we are committed to promoting equal opportunities to all
candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the
needs of the position and the qualifications of the candidate. We do not
discriminate against any employee or applicant based on their gender, age,
sexual orientation, nationality, marital status, pregnancy/maternity,
disability, race, religion and beliefs, or any other status protected by
applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that
is free from discrimination and harassment, because that's how we create
better products and services, make better decisions and better serve the
communities we're a part of.

I acknowledge that prior to submitting this application, I have read and
accepted the Privacy Notice for Candidates which is available on
https://q.didiglobal.com/dDp2l