Eligibility Requirements:
Basic qualifications
* Bachelor's degree or equivalent.
* Direct experience managing and leading an operation
* Experience with performance metrics, process improvement and Lean techniques.
* Excellent communicator, in fluent written and spoken English, with the ability to communicate at all levels of seniority within a large organization.
Job summary
At Amazon, we're working to be the most customer-centric company on earth. To
get there, we need exceptionally talented, bright, and driven people.
Reporting to the General Manager/ Site Lead, the Amazon Customer Service
Senior Operations Manager based in Cairo has below responsibilities:
Responsibilities:
* Lead and manage the outbound, inbound and ramp operations.
* Responsible for the overall safety, quality, performance and customer experience of the whole site.
* Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
* Accountability for meeting and exceeding operational goals.
* Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
* Mentor, train and develop teammates for career progression and learning.
* Ability to develop and share best practices across the shifts and network.
* Develop and implement processes required to support the launch of operations.
* This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Preferred qualifications
* Master's Degree or MBA
* At least 5 years of experience in a Senior Management role.
* Experience leading process improvements though Lean process, Kaizen and Six Sigma.
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