Senior Operations Manager

Manage and develop resources and team members to perform efficiently and effectively. Monitor and measure the KPI of the team and ensure the resolution of all incidents as per the agreed SLA with the customer Act as an escalation point in the incident management cycle Recruit team members Manage th…

Leading a high performance service desk team responsible to provide Level 1 support for all the services acquired by the customer, in order to achieve customer satisfaction and quality targets (SLAs) while keeping operation costs within budget. ¤ Supervision of the customer support team to ensure c…

Company Overview: DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia- Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as…

Job Title: Senior Manager Operations Job Description **Principal Duties and Responsibilities:** * Leading a team of Operational Managers to perform in all aspects of the outsource / call center environment including (but not limited to): Workforce, Quality, Hiring, HR, Training, Operational perf…

Requirements: * Excellent leadership, people management, communication and influencing skills at a senior level * Minimum Experience of 10 years working in an Outsourcing or BPO operations management * Experienced in managing large multi-site /Multi skilled contact centers * Ability to buil…

Eligibility Requirements: Basic qualifications * Bachelor's degree or equivalent. * Direct experience managing and leading an operation * Experience with performance metrics, process improvement and Lean techniques. * Excellent communicator, in fluent written and spoken English, with…

Job Title: Senior Operations Manager for Contact Center Job Description 1 Year Experience as Operations Manager is a Must Technical Support Experience is a Must * * Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization a…

Company Description ** Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligen…

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we …

At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We're pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money. We're in the driving seat as we help to de…