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Customer Services & Operations
Regular
Provide a professional first and second technical support for a large customer * Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution * Owns the chronic and the complex problems / incidents. * Highlight all the single point of failures and potential issues that might affec…
## **About the role** ¦ Provide a professional first technical point of contact for the customer ¦ Acts as technical escalation level within the team. ¦ Acts as Knowledge management keeper. ¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend…
## **About the role** 1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet perfo…
## **About the role** 1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet perfo…
* provide professional technical support for all Voice issues received * provide updates to the customer as needed to meet performance objectives * perform technical and management escalation in line with the company policy * ensure cases are allocated to the most appropriate next level/organ…
## **Long Description** Core competencies, knowledge, and experience : * 1-3 years of experience in Troubleshooting and Network Operations in IP Complex Solutions * Basic IP and Voice knowledge/ Experience in the area of Routing, Switching and IP services (DNS, DHCP, etc.) * Excellent knowle…
**Date:** 19-Jun-2022 **Location:** Cairo, Middle East and North Africa, EG **Company:** British Council The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two way…
**Date:** 11-Aug-2022 **Location:** Cairo, Middle East and North Africa, EG **Company:** British Council The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two way…
**Overview** Join our team and play a crucial role in liaising and coordinating with Talent Management Center of Excellence to facilitate implementation of COE-led initiatives. This will include activating local Rewards & Recognition programmes, learning agenda for Staff and Frontliners, as well as…
## **About the role** **Job Responsibilities & Scope** * Troubleshoot, identify, and resolve IPT (Cisco) and backbone voice Incidents. * Troubleshoot, identify, and resolve call center and access number faults. * Troubleshoot value added services (Voice Mail, Attendant console, etc...). * …