¦ Provide a professional first technical point of contact for the customer
¦ Acts as technical escalation level within the team.
¦ Acts as Knowledge management keeper.
¦ Responsible for the escalated tickets and participates in the generations
and handling of the monthly trend analysis that is shared with the account
team and the customer senior management.
¦ Provide updates as needed to the customer in order to meet performance
objectives.
¦ Perform technical escalations in line with company procedure.
¦ Liaise and refer issues to correct/relevant entities internally and
externally..
¦ Undertake any other reasonable task as assigned.
¦ Ability to build relationships with peer and management levels both with
clients and the company management
¦ Proactive, self-motivated and determined attitude.
Customer Services & Operations
Regular
Provide a professional first and second technical support for a large customer * Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution * Owns the chronic and the complex problems / incidents. * Highlight all the single point of failures and potential issues that might affec…
## **About the role** 1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet perfo…
## **About the role** 1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet perfo…
* provide professional technical support for all Voice issues received * provide updates to the customer as needed to meet performance objectives * perform technical and management escalation in line with the company policy * ensure cases are allocated to the most appropriate next level/organ…
## **About the role ** ## **About you ** ## **Additional information ** ## **Department** Customer Services & Operations ## **Contract** Regular
## **Long Description** Core competencies, knowledge, and experience : * 1-3 years of experience in Troubleshooting and Network Operations in IP Complex Solutions * Basic IP and Voice knowledge/ Experience in the area of Routing, Switching and IP services (DNS, DHCP, etc.) * Excellent knowle…
## **About the role** **Job Responsibilities & Scope** * Troubleshoot, identify, and resolve IPT (Cisco) and backbone voice Incidents. * Troubleshoot, identify, and resolve call center and access number faults. * Troubleshoot value added services (Voice Mail, Attendant console, etc...). * …
When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. Job Title: Threat Intel Analyst Location: Cairo, Egypt Preferred certifications: GCIH, GCTI Travel: Seldom Description: The Trend Micro Threat Inte…
When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. Incident Response Coordinator for MENA IR team under the Global Services Department Tasks and Responsibilities: * Work as a liaison from Trend Mi…
Result of Service Development of environmental compliance policies, standard operating procedures (SOPs) and regulations. Work Location Riyadh, Saudi Arabia Expected duration 24 months Duties and Responsibilities Organization Setting: The United Nations Environment Programme (UNEP) is the lead…