1. To provide a professional first technical point of contact for the
customer .
2. Diagnose fault-related cases by effectively utilizing software diagnostics
and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance
objectives.
4. To ensure cases are allocated to the most appropriate 'next step' as part
of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with
alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC's,
PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the
electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to
resolve where possible, customer faults .
Orange Business Services, Egypt MSC, is located at City Stars Complex at the
heart of one of the biggest shopping malls in Cairo. We are a Global
organization with exposure to customers of diverse nationalities &
backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to
being an ethical & socially responsible employer, offering career &
development opportunities, providing a positive quality of life at work, and
recognizing & rewarding our people for individual & collective contributions
to our success. Our benefits include supporting our people with the highest
level of medical & life insurance to them, their spouses, & children while
having a strong network to discounted rates at a number of providers.
Customer Services & Operations
Regular
Provide a professional first and second technical support for a large customer * Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution * Owns the chronic and the complex problems / incidents. * Highlight all the single point of failures and potential issues that might affec…
## **About the role** 1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet perfo…
## **About the role** ¦ Provide a professional first technical point of contact for the customer ¦ Acts as technical escalation level within the team. ¦ Acts as Knowledge management keeper. ¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend…
* provide professional technical support for all Voice issues received * provide updates to the customer as needed to meet performance objectives * perform technical and management escalation in line with the company policy * ensure cases are allocated to the most appropriate next level/organ…
## **About the role ** ## **About you ** ## **Additional information ** ## **Department** Customer Services & Operations ## **Contract** Regular
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