Overview
Join our team and play a crucial role in
liaising and coordinating with Talent Management Center of Excellence to
facilitate implementation of COE-led initiatives. This will include activating
local Rewards & Recognition programmes, learning agenda for Staff and
Frontliners, as well as implementation of company trainings and onboarding
programmes.
Responsibilities
* Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
* Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
* Manage escalation and take ownership for ultimate issue resolution.
* Ensure continuous and timely knowledge management platform update.
* Drive the execution of the Talent Management activities in scope and the learning agenda (staff & front line) roles in assigned markets.
* Manage the activation of local R&R progrmmes in assigned markets
* Manage the execution of staff assessment and development programmes (e.g. Functional Academies).
* Assess the quality of onboarding programmes, report areas of improvement and ensure periodic update of onboarding material.
* Roll out COC training in assigned markets and realise target completion rates.
* Build Talent Management AOP for assigned markets and track and report expenditures vs. budget
* Continuously explore opportunities to expand CBS TM scope in existing/ new markets
Qualifications
* 4 to 5 years of Talent Management & Learning operations experience
* HR Shared Services process and SLA management
* Service management and ticket management system experience
* Process management and continuous improvement with a focus on optimization and productivity
* Leadership skills
* Technical / Functional Skills & Knowledge of HR Tools and Interface
* Excellent English language skills
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