Must have:
* good networking and communications background
* network, LAN/WAN topologies and protocols
* service oriented, customer focused with good customer skills
* ability to work under pressure
* ability to deal with multiple tasks
* proactive, self motivated and determined attitude
* good time management, organizational and communication skills
* good interpersonal skills
* flexibility in terms of working hours
* English and French language proficiency
* presentation/Report writing skills
* good office automation and PC literacy skills
Nice to have:
* fluency in another language
* IT/Software skills
Orange Business Services is an Equal Opportunity Employer. We are committed to
a diverse workforce and do not discriminate on the basis of age, gender, race,
ethnic origin, sexual orientation, gender identity or gender expression,
religion/belief, national origin, marital status, disability or veteran
status.
Customer Services & Operations
Regular
## **About the role** 1\. To provide a professional first managerial point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet performa…
Provide a professional first and second technical support for a large customer * Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution * Owns the chronic and the complex problems / incidents. * Highlight all the single point of failures and potential issues that might affec…
## **About the role** ¦ Provide a professional first technical point of contact for the customer ¦ Acts as technical escalation level within the team. ¦ Acts as Knowledge management keeper. ¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend…
## **About the role** 1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet perfo…
## **About the role** 1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet perfo…
## **About the role ** ## **About you ** ## **Additional information ** ## **Department** Customer Services & Operations ## **Contract** Regular
## **Long Description** Core competencies, knowledge, and experience : * 1-3 years of experience in Troubleshooting and Network Operations in IP Complex Solutions * Basic IP and Voice knowledge/ Experience in the area of Routing, Switching and IP services (DNS, DHCP, etc.) * Excellent knowle…
## **About the role** **Job Responsibilities & Scope** * Troubleshoot, identify, and resolve IPT (Cisco) and backbone voice Incidents. * Troubleshoot, identify, and resolve call center and access number faults. * Troubleshoot value added services (Voice Mail, Attendant console, etc...). * …