Job description
* implement all simple and standard changes requested by the customer with full end-to-end responsibility
* Support the delivery teams on simple change requests
* Validate entry data for each change request.
* Coordinates between different teams involved in the change implementation
* Monitor and report quality of first time right and on-time change implementation.
* Ensure and monitor delivery of change implementation within customer agreed down time.
* Assess, prioritize, respond and report on time for expedited requests.
* Continual customer communication during change requests lifetime
* Accurate reporting for all change requests
Skills and Qualifications
* Very good interpersonal and communication skills
* Able to understand complex Customer infrastructure and good understanding of Services proposed by Orange
* Excellent customer skills and focus are required
* Ability to work under pressure and to deal with multiple tasks
* Preferred to have knowledge on delivered technologies:
* CCNA certified is a plus
* Fluent in English (French is a plus)
Educational background and Professional Experience
* B.Sc. Engineering, Telecommunications or Computer Science
* 0 -2 years of experience in similar scope
Customer Services & Operations
Regular
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