Technical Support / Help Desk

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Job Information


Industry
IT Services
Work Experience
‎1-‎3 years
Salary
‎10000
City
Cairo
State/Province
Cairo
Country
Egypt
Zip/Postal Code
‎11311


Job Description



  • Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions

  • Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.

  • Provide accurate information on IT products or services


**


Requirements**
* BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
* Years of experience at least ‎3 years
* Having a good knowledge of: CompTIA A+ ITIL Foundation. Microsoft Certified Solutions Associate on Windows ‎10.

ملخص الوظيفة

  • المُعلن : MigrationIT
  • تاريخ الإعلان : 25/10/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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