The Role
* Serve as the initial point of contact for employees seeking technical assistance via the ticket system, phone, or email, and ensure timely resolution based on the daily priority list. - Adhere to and implement the company's data security rules. - Ensure security measures and upgrades are applied to desktops and laptops, keeping them up to date. - Perform remote troubleshooting using diagnostic techniques. - Test the compatibility of new programs with existing programs to evaluate system potential. - Diagnose and resolve server software or application faults (e.g., antivirus, Microsoft Office, etc.). - Maintain an inventory of all IT equipment, software, and license users.
Requirements
* 1-2 years of experience in a similar field. - Preferred CCNA Certification. - Preferred N+, A+ Certification. - Basic network troubleshooting skills are essential. - Ability to handle tasks under pressure.
About the company
Real Estate Development and Investment
**Company description** Come help us create a better everyday life for the many people. That 's the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them. Do you value simplicity, cost-c…
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