Technical Support/Help Desk

؜ - ؜مصر ؜ -

تفاصيل الوظيفة

Job Information

Field / Area
Support Services
Job Category
ServiceDesk & Helpdesk
Work Experience
‎1-‎3 years
AI Qahirah
Zip/Postal Code

Job Description

  • Manage incident / tickets reported by business users on various devices (Desktops, laptops, thin clients, printers).

  • Manage HW vendors, produce technical reports for malfunctioning devices with recommendations to replace or upgrade.

  • Specify standard technical specs for end user devices to be listed by procurement team while acquisition.

  • Manage end users HW & SW inventory up to date.

  • Manage end user SW systems up to date specially for security updates required to ensure secured operations and avoid disruptions.

  • Provides support for the users by detecting, diagnosing and restoring the normal service as quickly as possible (providing workarounds) , in order to minimize disruption to business applications.

  • Respond to requests and inquiries from end users within the pre-determined timeframe of our service level agreement.

  • Responsibilities include on- call shifts to respond to users reported incidents during off-hours once IT is offering 24x7 services this includes but is not limited to Digital banking platform health/ performance monitoring.

  • Attend knowledge transfer sessions to get 1st level support experience on various SW systems.

  • Provide knowledge transfer to SD agents on known issues related to desktop support that SD team is providing 1st level support.

  • Participate in DR test & provide needed support for End users to access their systems smoothly from DR site.


* Bachelor's degree in Engineering or Computer Science.
* Prior experience in tech support, desktop support, or a similar role of two to three years is required.
* High proficiency level in English language.
* Attention to detail and good problem-solving skills.

ملخص الوظيفة

  • المُعلن : MigrationIT
  • تاريخ الإعلان : 18/09/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • الراتب : -
  • الهاتف : -

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Language: English