Program Manager - New Cairo

Why join us
Are you passionate about Sales & Cloud Technology? Then come join our dynamic
tech-savvy team in New Cairo for one of the most admired IT brands in the
world. You will thrive on working in a global community that cares about your
career development and well-being.
What you will be doing at Webhelp
As a Program Manager, you will:
* Responsible for the overall site sales forecast while running all operations at the site/covered territory.
* Lead a team of field V-SAS resources and oversee Desk execution to exceed client targets, achieve business goals, maintain compliant operations, and deliver optimal customer experience.
* Oversee the performance of key sales functions, provide guidance and assistance in the execution of functional responsibilities, help set objectives, and achieve established goals.
* Review, understand, and take action regarding sales and productivity results on a weekly and monthly basis
* Develop best practice documentation procedures and internal communication processes across sales teams and people within the site and partner with other regional site leaders to evolve playbooks for incubating, launching, and scaling business processes.
* Take full ownership and ensure operational excellence in order to improve all processes, identify process gaps or inefficiencies, recommend solutions, and contribute to the implementation of those solutions.
* Identify and communicate local market needs and drive issues to resolution, minimizing the impact of potential issues as they arise.
* Manage overall team sizing and growth in line with Webhelp commitments, while building a world-class talent pool. Work closely with the recruitment team to identify, interview & onboard potential candidates. Develop and maintain process flow. Responsible to set & track sales targets & KPIs.
* Own and drive all project-related activities to achieve quarterly/yearly sales revenue.
* Coach, train & evaluate team leaders to monitor their team's daily & weekly performance. Regular interaction with client stakeholders, marketing, and OCP to maintain the rhythm of business. Weekly, Monthly, and Quarterly Business Reviews with client stakeholders to report performance, insights, outlook, and help wanted for current and future quarters. Prepare sales analysis, and reports and suggest improvements for internal & external management.
* Maintain CRM hygiene & use it as a single source of truth for forecasting, reporting & analysis purposes. Plan & execute incentive plans & team activities within the allocated budget.
* Maintain an open-communication culture for the team to share their ideas, challenges & perceptions. Single point of contact for the field to advise on important matters for all program-related activities on a regular basis. Responsible for providing new & refresh training and retaining inside sales talent. Weekly call with reporting manager to understand and identify best practices to achieve set goals. Ability to understand the challenges within the assigned territory and create strategies to address them appropriately.
What we are looking for
We welcome people from all backgrounds who can demonstrate exceptional
interpersonal as well as verbal and written communication skills to succeed in
a managerial role. Likewise, you show an understanding and passion for cloud
computing technologies, business drivers, and emerging computing trends.
We 'll be a great match if you have:
* Minimum ‎10 years of technology-related sales or business development experience
* ‎4+ years of program management experience with a proven track record of successfully leading teams of ‎20+ people including ‎4+ Sales Managers. Familiarity with modern sales techniques and tools preferred.
* Strong interpersonal skills, excellent written and verbal (English) communications skills - the ability to coach the team to successfully drive sales over the phone, email, video, and modern demonstration tools
* Superior leadership skills with the ability to enable high performers to deliver and motivate under-performers to improve
* Experience, background, and confidence to initiate and drive business strategy discussions with C-level executives and business decision-makers around industry drivers and workloads
* Ability to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through success
* General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual systems, processes, products, and services quickly and accurately
* Works well in a diverse team and enjoys a dynamic and changing environment
* Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration
* Experience using Microsoft Office Suite applications Dynamics CRM or other CRM experience is a bonus
* Passion for cloud technologies and changing the world
You appreciate our Think Human values of recognition , integrity ,
unity , commitment, and you are eager to create the ' wow' too
What we offer
* Competitive monthly salary package and performance bonuses
* Career stability
* Health insurance
* Paid training about the project and the company
* Full-time schedule: you will work ‎5 days a week, ‎9 hours a day with a ‎1-hour break
* Recognition awards and events
* A dynamic work environment that allows you to learn and develop professionally (‎80% of our promotions are internal)

Who we are
We are a global community of over ‎100,000 caring people who help you reach
your goals. Headquartered in France, Webhelp develops memorable customer
experiences and business solutions for some of the most recognized brands. Our
goal is to make business more human.
Join us at Webhelp Egypt and you will have the opportunity to be part of a
multicultural team, a dynamic environment and a diverse pool of engaging
projects that will fit your career ambitions.

If this sounds like you, join us in New Cairo!
Webhelp Egypt is an equal opportunity employer.