Excel Program, Cairo COE

About the Program
The Excel Program is an ‎18-month rotational program, specially designed
for talented People with Disabilities.
We are looking for graduates for this program, where they will learn core
activities across ‎3 verticals: Support, Enablement, and Safety.
Join our Excel Graduate Program, and you 'll have the chance to make a real
impact on our business operations in Cairo. This is the opportunity to benefit
and learn from our industry experts, and grow along it!
What You'll Do
* Be a passionate advocate for riders, drivers, eaters, and restaurants while answering any questions that come your way.
* Deliver high-quality service across multiple support platforms (email, chat, phone).
* Create loyalty among new users and get our early adopters to fall in love with Uber all over again
* Employ critical thinking and creative problem-solving skills to navigate high-severity incident types
* Learn and master multiple knowledge bases and contact management systems
* Triage issues and escalate them when necessary.

What You 'll Need
* Basic English Level
* Curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results
* Excellent reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
* Passion for helping others and creating support experiences that exceed users' expectations
* Skills for handling multiple issues at once to efficiently resolve a number of inquiries
* Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
* Amenable to work time that is shift based totaling ‎40 hours per week (on a rotating shifts basis)

At Uber, we reimagine the way the world moves for the better. The idea was
born on a snowy night in Paris in ‎2008, and ever since then, our DNA of
reimagination and reinvention carries on. We've grown into a global platform
moving people and things in ever-expanding ways, taking on big problems to
help drivers, riders, delivery partners, and eaters make movement happen at
the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build
a future where everyone and everything can move independently. If you have the
curiosity, passion, and collaborative spirit, work with us, and let's move the
world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All
qualified applicants will receive consideration for employment without regard
to sex, gender identity, sexual orientation, race, color, religion, national
origin, disability, protected Veteran status, age, or any other characteristic
protected by law. We also consider qualified applicants regardless of criminal
histories, consistent with legal requirements. If you have a disability or
special need that requires accommodation, please let us know by completing
this form.

Offices continue to be central to collaboration and Uber's cultural identity.
Unless formally approved to work fully remotely, Uber expects employees to
spend at least half of their work time in their assigned office. For certain
roles, such as those based at green-light hubs, employees are expected to be
in-office for ‎100% of their time. Please speak with your recruiter to better
understand in-office expectations for this role.

Uber is committed to a safe workplace. We have implemented COVID-‎19 safety
protocols that meet or exceed local public health guidelines. Workplace safety
remains our number one priority. As a result, Uber recommends all US- and
Canada-based employees to be vaccinated in order to access any of our
facilities; this is subject to change solely at the Company's discretion.