Internal Communications Manager , MENA

Date: ‎02-Aug-‎2022
Location: Cairo, Middle East and North Africa, EG
Company: British Council
Transformation has resulted in changes in skills requirements, roles, and
numbers of roles required in the new operating model. The roles in the new
operating model will be restricted to employees in the selection pool in the
first instance. Selection for any jobs that remain unfilled following the
agreed selection process will be conducted in line with the Global Recruitment
policy.

Role Purpose
Support the British Council communications MENA team during a crucial time
of transformational change, driving higher level of employee engagement across
the MENA region. This role requires a high level of creative thinking as you
'll need to draft thought-provoking messages and stories which will work
across multiple internal channels. This person will support the Regional Head
of Communications in developing and realising a strategic plan for internal
communications across the region. This includes day-to day channel and content
management, coordinating communication activities, ensuring editorial quality,
and measuring channels and content effectiveness. This role provides an
opportunity to work within a diverse, complex organisation, working closely
with stakeholders from different functions, teams and levels of the
organisation - from the most senior to junior colleagues.
Please note that fluency in English (written and spoken) is a requirement
for this role.

The selected candidate can be based in Egypt/ Lebanon/ Jordan/ Morocco. The
successful candidate will require the right to work from one of the countries
listed. Please note - we will accept successful candidate relocating for this
role but no relocation support will be provided.

Main Accountabilities:
Strategy and Planning
* Develops and delivers high quality internal communications which keep colleagues informed and engaged with British Council MENA plans and activities.
* Supports internal communications channels development, as guided by Regional Head of Communications.
* Plans, implements and evaluates regional internal communications campaigns and activities, ensuring they support the Internal Communications strategy as part of overall

Communications strategy.
* Controls volume, flow and consistency of messaging - prioritising and scheduling communications to reduce duplication or message conflicts, and ensure maximum impact.
* Effectively identifies and segments key internal audiences to enable effective message targeting.

Product, Programme and Service Development
* Supports the management of the core areas of the regional intranet site in conjunction with the Regional Head of Communications and develops content that supports communications objectives.
* Supports the Regional Head of Communications in developing existing and new internal communications channels in order to maximise their effectiveness including the regional intranet, emails, Yammer, events and briefings, video and publications.
* Develops and manages frameworks, tools and templates for effective delivery of internal messaging.

Consultancy, analysis and problem solving
* Builds an in-depth understanding of MENA operational context, opportunities, risks and challenges for internal communications and how those relate to wider organisational issues, ensuring internal communication plans and activities are based on insight and joined-up thinking.
* Consults closely with internal customers and other stakeholders to understand current and future internal communications needs, then plan work accordingly to ensure the services and advice they provide meets those demands.

Subject/sector expertise
* Identifies and supports in making recommendations to senior managers for improvements to ways of working that enhance the effectiveness and efficiency of internal communications.
* Makes internal communications recommendations which have a measurable impact on performance (e.g. efficiency, quality, reliability, mitigation of risk, productivity etc).
* Provides expert professional internal communications advice, support and challenge to internal customers and other stakeholders.
* Proactively pursues an annual cycle of formally recognised Continuing Professional Development to maintain and deepen their professional expertise.

Commercial & resource management
* Conducts monthly and year-end reporting on progress against plan and deliverables and management of issues and risks.

Relationship & stakeholder management
* Works effectively with Senior communications managers and regional/country leadership teams to embed internal communications planning and delivery.
* Develops peer/personal networks within and outside the British Council to enhance own knowledge and expertise.
* Proactively builds and maintains collaborative relationships with key stakeholders/business leads across MENA region, including FCDO colleagues.
* Builds and maintains external networks to access, absorb and apply professional best practice back into the British Council's approach to communications.

Leadership & management
* Determines work plans and coordinates input from others (who may be outside the direct management line) to meet specific objectives, analysing where additional resource and capacity is required to meet changing needs.

About You (essential requirements for the role):
* Degree or professional qualification in communications, or demonstrable level of equivalent experience
* Demonstrable experience in an internal communications role in a large and complex organisation
* Deep understanding of internal communications strategy, planning and delivery
* Demonstrable experience in managing multiple internal communications plans and projects simultaneously
* Demonstrable technical expertise in working across and managing multiple internal communication channels and formats; online - intranet, internal newsletters, MS Teams Townhall events, offline- in-person events, filming and editing (highly desirable but not essential)
* Demonstrable experience in advising senior managers/programme leads on internal communications

Desirable requirements for the role
* French and/or Arabic language skills
* Video filming & editing and photography skills

Further Information
* Role: Internal Communications Manager MENA Req ID ‎22605
* Number of positions: ‎1
* Pay Band: ‎6/G
* Location: Flexible in Egypt, Jordan, Morocco and Lebanon only. Contract type: ‎2 years fixed term local contract
* Closing date: ‎28 August ‎2022 (‎23:59 Gulf Standard Time)

Please note:
* The successful candidate will require the right to work from one of the countries listed. Please note - we will accept successful candidate relocating for this role but no relocation support will be provided.
* Please submit your supporting statement with evidence highlighting the minimum essential requirements.
* It is advisable to apply in advance to avoid any technical issues at the last moment

We are committed to policies and practices of equality, diversity and
inclusion across everything we do. We will support all employees to make sure
their behaviour is consistent with this commitment. We welcome discussions
about specific requirements or adjustments to enable participation and
engagement in our work and activities.