Senior Customer Service Rep

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة


  • French speaker is a must
    Principal Accountabilities:

  • Communicate with customers and manage internal accounts on a day-to-day basis, dealing with all enquiries and queries in a helpful, proactive and responsive manner.

  • Ensure that orders are processed, accurately, and efficiently

  • Ensure that any queries are dealt with in a timely manner

  • Ensure that the complaints are solved in a timely manner, and solution confirmed to the customer.

  • Answer the telephone calls internal and external, and treat all of them in a collaborative and efficient way.

  • Responsible for customer satisfaction and loyalty for the area in charge of.

  • Ensure to permanently have a collaborative approach with peers and other functions.
    Senior Responsibilities

  • Employees in this position are managing orders or complaints / credits and are also responsible for one of the following: -

  • training (ERP, SAP, CSE, etc), user groups member

  • product expert

  • account expert (managing a top ‎20 customer)

  • multi-division or multi-country (with more than one language)

  • e-business

  • Export specialists

  • Full Time complaints handling.

ملخص الوظيفة

  • المُعلن : Diversey, Inc.
  • تاريخ الإعلان : 12/07/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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Language: English