At least 7 years of experience in Customer Success, Account Management,
Program Management or related field
Strong sense of customer focus and great business acumen
Strategical thinker and executer ; you can explain goals and influence with
impact to achieve them
leadership demonstration capabilities and ability to federate stakeholders and
generate global commitment toward the resolution of issues
Navigate smoothly in complex organizations, interact effortlessly, communicate
effectively with peers and senior management, nurture and grow a wide network
of contacts
Analytic and pragmatic, with a strong emphasis on quality, and you like
telling stories with data
Proficient in Business English, with impeccable writing and presentation
skills (MS Office required)
Highly-developed cultural sensitivity, and proven experience working in multi-
country organizations and multi-disciplinary virtual teams
Good operational knowledge in IT and Telecommunications with min experience 3
years
Conversant in data analytics tools
Trained and certified in Project Management and /or ITIL.
**
Customer Services & Operations
Regular
* French speaker is a must Principal Accountabilities: * Communicate with customers and manage internal accounts on a day-to-day basis, dealing with all enquiries and queries in a helpful, proactive and responsive manner. * Ensure that orders are processed, accurately, and efficiently * Ensur…
Eligibility Requirements: Basic qualifications * Bachelor's degree or equivalent. * Direct experience managing and leading an operation * Experience with performance metrics, process improvement and Lean techniques. * Excellent communicator, in fluent written and spoken English, with…
Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Com…
Purpose & Overall Relevance for the Organisation: * To offer reliable, relevant and competitive service levels to customers/ partners within Franchise EMC Markets across Franchise channel , while establishing the most effective and efficient framework for the Customer Service organization. * To…
**Careers that Change Lives ** **A Day in the Life ** Responsibilities may include the following and other duties may be assigned. * Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer …
Job Role / Function **Customer Service** Years of Experience **0 - 1** Career Level **Entry Level** Gender **Unspecified** Expiry date **30 Nov 2022** Job Description * Collect, Analyze and Report Data * Work closely with stakeholders to ensure data accuracy * Work with external stakeholders …
we are hiring fluent english speakers to work as customer service advisors for English Account - communicate with the customers through inbound calls . - responding promptly to customer inquiries. - acknowledging and resolving customer complaints - ensure customer satisfaction and provide profe…
Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Com…
**Key responsibilities:** * Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback. * Strategizing and monitoring the daily activities of customer service operations, including preparing of customer service team duty rosters, sch…
3803 Viatris Egypt S.A.E At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do s…