Medical Customer Service Rep

- Following organizational policies and procedures for scheduling
appointments, communicating with patients, and updating medical records
- Providing information about treatment options to patients and their
families, answering questions about insurance coverage, filing claims, and
helping patients navigate the claims process
- Explaining insurance coverage to patients and helping them understand how
much they will have to pay out of pocket for services rendered
- Maintaining confidential medical records for each client in accordance with
HIPAA guidelines
- Scheduling appointments with clients based on their availability and
preferences, confirming appointments via phone or email, and updating patient
files with new information
- Providing customer service to patients by answering questions about
insurance coverage, billing issues, and other topics related to medical care
- Training new employees on company policies, procedures, and protocols
- Providing information about the location of facilities such as clinics,
hospitals, and pharmacies located near the patient’s home or work
- Taking detailed notes during appointments and recording them in the
patient’s file.