Specialist CRM

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Job Description
Role Summary
We are looking for a CRM Specialist to join our dynamic CRM team. The role
will require you to build relevant and engaging content on the owned CRM
channels which will tie into increasing acquisition and retention.
As a Specialist, you will own and implement CRM campaigns on a country level
for talabat. As an individual, you'll need to be flexible, performance-driven,
able to work with tight deadlines and be willing to be hands-on to get the job
done.
The role is based in Egypt.
What 's On Your Plate?
* Drive CRM performance through the creation of CRM programmes for Talabat across the region.
* Build campaigns & automated flows in our CRM tool across multiple channels, such as email, push notifications, sms and in-app
* Own the roll out of lifecycle marketing approach to new countries and regions
* Support projects related marketing automation
* Propose innovative CRM campaigns to test based on solid hypothesis and a clear success criteria
* Coordinate campaign/lifecycle testing activities with responsible stakeholders
* Support regional CRM projects for any planned or ad-hoc tasks.

What Did We Order?
* At least ‎2-‎3 years of working experience in the field of CRM for E-commerce or other relevant businesses
* Experience in working with CRM and campaign management tools like Braze or similar tools
* Working experience with template creations using HTML and CSS
* Prior experience in handling consumer communication, customer segmentation & managing CRM flows across several channels, including Push Notification, IAM, Email, SMS
* Exceptional time management skills and understanding how to manage the priorities of multiple stakeholders.
* Solid understanding of customer journey stages and various retention measures
* Have a good understanding of CRM segmentation, KPIs & reporting