Logistics Center CRM Specialist (External)

Aufgaben

Main tasks

Customer Support (Backorder and Bottleneck Handling)

Receive and reply to all dealers ' Bottleneck inquiries with parts status and
expected dispatching date
*
Follow up on open opportunities and taking all necessary actions to speed
delivery
*
Answer to parts orders/orders cancellation
*
Construct a status report of any part still under manufacturing with expected
factory release date or coded parts on a weekly basis
*
Handle daily backorder inquiries and communicate with logistics in finding
solutions to speed delivery.
*
Develop improvement proposals for the process
*

Escalation handling

Keep track of all escalations from dealer 's network
*
Create escalations for parts on central system
*
Follow up closely and keep customers updated with all escalations status
*
Frequent follow-up with logistics manager for faster delivery of escalated
items
*

Manual Sales Processing / Local Vendor Sales

Works closely with Parts Sales department to fulfill all manual sales orders
*
Prepare the receiving and selling of local vendor parts
*
Handle all interdepartmental orders and delivery
*
Hold responsibility of all employees ' sales including proper documentation
and process implementation
*

Accessories / Collection Sales

First contact support for all accessories and collection items orders from
third party i.e. Giftery, Amazon, etc.
*
Perform all sales operations and directly coordinate with warehouse manager
for picking and packing
*
follow up and ensure the quality of the delivery process
*

Qualifikationen

Training and qualification

• Bachelor's Degree in Mechanical Engineering/Electrical Engineering is preferable.
  Technical knowledge

Knowledge of spare parts systems is optional
*
Aware of standard supply chain and logistics functions
*
Aware of various spare parts within a vehicle with general knowledge of usage
*
Excellent knowledge of MS Office Applications (Excel-PowerPoint-Word)
*

Soft skills/individual competence

Ability to work under pressure
*
Problem-solving skills
*
Negotiation skills
*
Conflict resolution skills
*
Willingness to work flexible hours
*
Self-motivated and dynamic
*
Excellent communication skills
*

Experience

• 
  

  ‎0-‎2 years of experience is required in related fields
  Language

  
  


• 
  

  Fluency of spoken and written English language