Managing and scheduling customer changes worldwide.
¿ Ensuring the professional and successful implementation of customer (and
network) change management through a comprehensive risk assessment and
feasibility analysis that will ensure customer satisfaction.
¿ Risk evaluation and Feasibility Study
¿ Change scheduling
¿ Point of contacts for queries and escalations concerning change management
¿ Mastering the changes done on live connections in terms of coordinating the
changes with all the involved entities
¿ Involve in proactive actions to arrest the chronic issues before releasing
the change on customer/Orange connection.
¿ End-to-end ownership of all orders directly received from sales (Pure IPVPN
bandwidth changes) accountable for meeting the Target Delivery Date (TDD)
¿ Request configurations from VPO, ICM and AGN teams
¿ Make all the pre checks before the change window time
¿ Guide the field Engineer for all scheduled change activities
¿ Make all the post checks after the change window time
¿ Check with the customer that his application is running with no problems.
¿ Send success report to all involved entities after the completing the change
Orange Business Services, Egypt MSC, is located at City Stars Complex at the
heart of one of the biggest shopping malls in Cairo. We are a Global
organization with exposure to customers of diverse nationalities &
backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to
being an ethical & socially responsible employer, offering career &
development opportunities, providing a positive quality of life at work, and
recognizing & rewarding our people for individual & collective contributions
to our success. Our benefits include supporting our people with the highest
level of medical & life insurance to them, their spouses, & children while
having a strong network to discounted rates at a number of providers.
Customer Services & Operations
Regular
* The candidate Must Be Graduated From Information Technology or Any related field. * Years of Experience: From 1-3 Years At Least * Able to multi-task in a fast-paced, high-stress environment and ensuring follow-through on every task & project. * Good analytical and problem-solving skills. …
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