CMD Specialist

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة


  • CMD Specialist will implement all the IPT , IPCC and Microsoft SKYPE For Business voice changes requested by the customer with full end-to-end responsibility to deliver and control changes according to agreed SLAs and quality levels

  • Support the implementation of all IPCC changes with full end-to-end ownership

  • Classify the change request according to its complexity defined in the service change catalogue

  • Validate data for each change request

  • Liaises with different entities to get the change activated in agreed time as per SLA with Customer

  • Act as the SPOC for the customer till change request is activated

  • Communicate the results to the customer and closes the case

  • Monitor and report quality of first time right, on-time change implementation

  • Ensure and monitor delivery of change implementation within customer agreed down time

  • Manage bulk migrations projects using standard process and procedures

  • Assess, prioritize, respond and report on time for expedite requests

  • Willing to work in 24x7 environment


about you



  • B.Sc. Engineering, Telecommunications or Computer Science

  • Minimum ‎3 years of experience in the fields of Telecommunication and Networking

  • Minimum ‎2 years in a customer facing roles

  • Preferred ‎1-‎2 years of experience in IPT/ IPCC / Microsoft SKYPE services

  • Fluent in English

  • CCNA Collobration certification is required (IPTV1 and IPTV2 certifications would be a plus)

  • Good knowledge of contact centres, IPT, VOIP and Microsoft SKYPE

  • Should have good knowledge of Layer ‎1,2 and ‎3 OSI level troubleshooting skills.

  • Understanding of networking technology and systems utilized in global WAN and LAN

  • Business to business communications and IT systems environment.

  • Good interpersonal & knowledge of written/spoken English language

  • Good time management, and organizational skills.

  • Ability to work under pressure to deal with multiple tasks.

  • Ability to provide exemplary customer focused support in a fast paced environment.

  • Willingness to learn and expand knowledge with strong focus on Technical/soft skills.

  • Team work, uses a team approach to solve problem when appropriate.

  • Good knowledge and understanding of Change Management environment (ITIL certificate would be a plus)


additional information


Orange Business Services, Egypt MSC, is located at City Stars Complex at the
heart of one of the biggest shopping malls in Cairo. We are a Global
organization with exposure to customers of diverse nationalities &
backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to
being an ethical & socially responsible employer, offering career &
development opportunities, providing a positive quality of life at work, and
recognizing & rewarding our people for individual & collective contributions
to our success. Our benefits include supporting our people with the highest
level of medical & life insurance to them, their spouses, & children while
having a strong network to discounted rates at a number of providers.


department


Customer Services & Operations


contract


Regular

ملخص الوظيفة

  • المُعلن : Orange
  • تاريخ الإعلان : 06/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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