About the job
Operations Support Specialist is responsible for providing support to all
operations activities to make sure that the operations are going smoothly and
our clients and captains expectations are met.
What do we expect from you?
* Work closely with relevant Employees and customer experience teams to streamline processes and apply best practices.
* Handling tickets received from other Capital Teams within agreed SLAs and quality standards.
* Work by metrics to evaluate captain KPIs including speed, efficiency, effectiveness, quality, and accuracy.
* Solve critical Employee problems and improve experience KPIs through data analytics and creation of action plans for continuous improvement.
* Identify gaps in Employees Experience and propose solutions to resolve & improve.
* Supporting the setup of existing and new clients
* Onboarding the new driver
* Handle client issues related to operations
* Monitor operations and drivers performance
Great to have!
* 1- 2 years of Experience working in a fast paced customer centric environment
* Bachelor Degree from any related college
* Ability to react in a fast changing environment
* Keen eye for detail
* Strong interpersonal skills
* Excellent written and verbal communication
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